Change & Communications Lead
At a glance
Senior Communications role at Inbox Business Technologies. Riyadh · full-time.
Pay not stated Communications Lead salary
growthroles summary, based on the employer's posting.
What you'll do
- Shape the change and communications plan for both programme segments, using the Data & AI strategy and Kotter principles
- Secure backing from senior sponsors, the Data & Analytics Director and PMO, then keep leaders reinforcing the change
- Set communication principles and initiative briefs, and oversee seven initiatives across six channels
- Run adoption measurement through KPIs, surveys, dashboards and regular reporting, using findings to guide action
- Lead governance, delivery planning, risk tracking, status updates and change control while managing the onsite team
What you bring
- You bring ten to fourteen years in organisational change, transformation communications or enterprise programme delivery
- You have led organisation-wide change or data and digital transformation programmes
- You have delivered in the KSA or GCC market and worked with senior stakeholders
- You can apply change methods such as Kotter or Prosci ADKAR, and bring fluent business-level English
Who this fits
This senior lead role suits someone experienced in enterprise change who can handle executive engagement, adoption measurement and programme governance. You will manage an onsite delivery team in Riyadh. Prosci or CCMP certification is required or strongly preferred; PMP is preferred.
From the employer
Inbox Business Technologies is looking for an experienced Change & Communications Lead to lead end-to-end delivery of the Communication and Adoption & Measurement segments of our enterprise Data & AI change-management programme. Act as the primary point of accountability, translating the Data & AI strategy into a structured change, communication and adoption plan grounded in Kotter's guiding principles, and ensuring measurable, sustained adoption across the organisation.
Employment Type: Full-time employment
Responsibilities
- Own the overall change-management and communication approach across both segments, aligned to our company's Data & AI strategy and Kotter-based framework.
- Manage senior stakeholders, sponsors, the Data & Analytics Director and PMO; secure leadership sponsorship and reinforcement.
- Define the communication plan, guiding principles and initiative charters; oversee the seven communication initiatives and six channels.
- Direct the Adoption & Measurement workstream — KPI framework, surveys, dashboards and reporting cadence — and act on adoption insights.
- Lead programme governance: planning, RAID management, status reporting, and change-control in line with the RFP's engagement rules.
- Manage the onsite delivery team, ensuring quality, consistency and on-time delivery.
- Provide executive briefings and immersion sessions, and champion a data-driven culture across our company.
Requirements
- 10–14 years in organisational change management, transformation communications or enterprise programme delivery.
- Proven leadership of enterprise-wide change or data/digital transformation programmes, ideally in telecom, infrastructure or large regulated organisations.
- Demonstrable experience delivering in the KSA / GCC market with senior stakeholders.
- Organisational Change Management methodologies (Kotter, Prosci ADKAR).
- Enterprise communication strategy, sponsor and stakeholder management.
- Adoption strategy, governance, risk and escalation management.
- Executive engagement, storytelling and briefing.
- Certifications in Prosci / CCMP — required or strongly preferred; PMP — preferred.
- Language: English (fluent, business-level).
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