Sr Customer Success Rep
Ibqbjb Open · verified Oct 9, 2026 At a glance
Senior Customer Success role at Ibqbjb. Rio de Janeiro · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Grow LATAM aftermarket sales for spare parts, training, contracts, software updates, and field services
- Track the installed customer base and advise on upgrades, obsolescence, patches, and lifecycle needs
- Build opportunity pipelines, prepare proposals, maintain forecasts, and update CRM engagement records
- Work with account, channel, engineering, service, and proposal teams on customer solutions
- Support Latin American partners while meeting assigned sales goals and traveling across the region
What you bring
- An engineering degree in Electrical, Mechanical, Chemical, Mechatronics, or Control and Automation is required
- At least five years in relevant industrial, technical sales, customer support, or aftermarket work
- Fluency in English, Spanish, and Portuguese, plus experience managing customer relationships
- Background creating commercial proposals and handling sales opportunities through CRM systems
Who this fits
You’ll suit a senior commercial customer-facing role focused on industrial automation aftermarket work across Latin America. The position is based preferably in Rio de Janeiro on a hybrid schedule and requires regional travel. Experience with turbomachinery, rotating equipment, process industries, lifecycle programs, or channel partners would strengthen your fit.
From the employer
As a Customer Support Representative for Latin America at Honeywell CCC, you will drive aftermarket business growth and act as a trusted advisor to customers throughout the lifecycle of their turbomachinery control systems.
You will be responsible for developing and executing aftermarket sales strategies across the LATAM region, identifying opportunities for spare parts, service contracts, training, software updates, and modernization solutions. Working closely with Account Managers, Channel Partners, Engineering, and Service teams, you will help customers maximize the reliability, performance, and lifecycle value of their assets.
You will report directly to the Americas Sales Manager and work out of our Rio de Janeiro (preferably), Brazil location on a Hybrid work schedule.
In this role, you will impact customer satisfaction, installed base retention, recurring revenue growth, and aftermarket sales performance across Latin America.
- Drive aftermarket sales growth across the LATAM region, including spare parts, training, service contracts, software updates, and field services.
- Manage and maintain visibility of the CCC installed base within the territory.
- Serve as the primary point of contact for customer inquiries regarding parts, services, training, upgrades, obsolescence, patches, and lifecycle recommendations.
- Develop and execute lifecycle management campaigns in collaboration with Account Managers.
- Build and maintain a robust aftermarket opportunity pipeline and accurate sales forecast.
- Create, manage, and follow up on commercial proposals.
- Support channel partners across Latin America in identifying opportunities and maintaining installed base information.
- Collaborate with Sales, Engineering, Service, and Proposal teams to deliver customer solutions.
- Maintain accurate opportunity tracking and customer engagement records within CRM systems.
- Meet or exceed assigned sales targets and business objectives.
- Travel across LATAM as required.
YOU MUST HAVE
- Bachelor's Degree in Electrical, Mechanical, Chemical, Mechatronics, or Control & Automation Engineering.
- Minimum 5 years of experience in industrial automation, rotating equipment, technical sales, customer support, aftermarket sales, or related fields.
- Fluent English, Spanish, and Portuguese.
- Experience managing customer relationships and developing commercial opportunities.
- Experience preparing commercial proposals and managing sales opportunities in CRM.
- Strong communication, organization, and problem-solving skills.
- Ability to travel throughout Latin America.
WE VALUE
- Experience with turbomachinery controls, rotating equipment, compressors, turbines, or process automation.
- Experience in Oil & Gas, Petrochemical, Refining, LNG, Power, or Process Industries.
- Knowledge of lifecycle management, modernization programs, service contracts, and installed base management.
- Experience working with channel partners and distributors.
- Customer-focused mindset with strong commercial acumen.
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