Communications Specialist

Iapiqy Open · verified Sep 11, 2026

On-site East Boston Mid-level Communications

Mid-level Communications role at Iapiqy. East Boston.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll manage dispatch and critical messages for routine and emergency events across Massport properties
You'll oversee aircraft parking and gate plans, check systems, and keep operational records accurate
You'll coordinate with FAA, Massport Operations, and partner agencies on reports, field conditions, and safety issues
You'll monitor security systems, handle alarms, follow TSA and Massport rules, and help train new staff

What you bring

Qualify through a bachelor's degree and related aviation experience or an aviation management degree and related experience
Alternatively, bring public safety dispatcher certification and related experience
Show strong technical and communication abilities
Be able to qualify in card access, gate control, operations, and fire alarm dispatch

Who this fits

This role suits you if you stay composed in high-pressure settings, make sound decisions quickly, and communicate with varied stakeholders. You'll need to multitask, remain alert to changing conditions, and work accurately within safety and security requirements. The job is onsite in East Boston and belongs to Local Union No. 25

From the employer

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU
As a Communications Specialist (Bargaining Unit, Local Union No. 25), you thrive in fast-paced, high-stakes environments where safety and operational continuity are paramount. You stay calm under pressure, make quick and sound decisions, and communicate clearly with diverse stakeholders. Your ability to multitask, maintain situational awareness, and adapt to changing conditions ensures accuracy and compliance at all times. With strong attention to detail, integrity, and a collaborative mindset, you keep operations running smoothly while responding effectively to both routine and emergency situations.

What you will do:

Manage critical communications and dispatch resources for routine and emergency situations, ensuring timely and accurate response across Massport properties.
Oversee gate and aircraft parking plans, monitor systems for compliance, and maintain accurate records to support safe and efficient airport operations.
Coordinate with FAA, Massport Operations, and partner agencies to issue reports, communicate field conditions, and address operational or safety concerns.
Monitor security systems, respond to alarms, and maintain compliance with TSA and Massport protocols while supporting emergency response and training new team members.

What you offer:

Must meet one of three eligibility paths (please see detailed job description below)
- Bachelors Degree and related aviation work experience.
- Bachelor’s Degree in Aviation Management and related aviation work experience.
- Public Safety Dispatcher Certification and related experience.
Possess strong technical and communication skills.
Ability to qualify in four separate areas: Card Access; Gate Control; Operations; and Fire Alarm dispatch.

*Click here for detailed job description

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

Work/life balance
A supportive and inclusive culture
Opportunities for growth
Providing safe, healthy, and secure work environment
Supporting the people and businesses of New England
Achieving results and having positive impact
Being good neighbors in the communities we serve
Protecting the environment

The salary range for this position is $1,465.00 - $1,953.00 weekly.

*Click here for information on our comprehensive compensation and benefits package.