Commercial Line Account Manager
At a glance
Mid-level Account Management role at Hubinternational. Lower Sackville · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage an established commercial insurance book while supporting an assigned Commercial Producer
- Guide renewals, including re-marketing, outbound review calls, and efforts to meet retention goals
- Build client relationships, handle inquiries, and resolve complaints through prompt service
- Find upsell and cross-sell opportunities within current client accounts
- Answer written and telephone questions while meeting Service Excellence Standards
What you bring
- A college diploma, university degree, or equivalent work background is required
- You bring at least two years of insurance account management experience
- A General Insurance License is required for the role
- You can use Microsoft Word, Excel, and Outlook proficiently
- You organize work well, manage time effectively, and communicate clearly in writing and conversation
Who this fits
This role suits an account manager who can work independently while contributing to production and service teams. You will work from the Lower Sackville office in a hybrid arrangement, with negligible travel. Commercial insurance experience and familiarity with the EPIC broker management system would strengthen your fit.
From the employer
Live your PASSION at HUB International
Through our network of more than 535 offices in North America, HUB International offers you a competitive, challenging and user-friendly work environment that strategically positions our employees for their longevity and success.
WHY CHOOSE HUB?
At HUB, we believe it is important to invest in the future of our employees and to provide ongoing opportunities for growth and development. Our entrepreneurial culture creates an environment that allows our people to make the best decisions for our customers and our organization, focusing on expanding industry knowledge of our insurance professionals to better serve our valued clients.
We are committed to providing you with competitive and flexible benefits that reflect your current needs, while evolving over time. Join us as we take the first step towards creating a future that combines a diverse and challenging work environment, financial security and job satisfaction.
WE ARE YOUR IDEAL SOLUTION IF YOU :
- Seek a scalable work environment in a growing organization
- want to help others protect their future
- have an entrepreneurial spirit and are challenged by the opportunity to grow the business
- are focused on learning and development to enhance your knowledge and industry expertise
- are an independent person willing to invest time and energy in order to learn the technical aspects of our company
- believe in integrity and success in developing relationships with others
Commercial Lines Account Manager
Job Description
HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Lower Sackville office, who can service and manage an existing book of business working with a commercial producer.
Main duties include, but are not limited to, the following:
- Managing all aspects of an existing book of business.
- Building client relationships through effective client management.
- Providing support to an assigned Commercial Producer.
- Ensuring new business and retention targets are met, including by means of re-marketing.
- Manage the client’s renewal process.
- Complete outbound calls as required for renewal review and special projects.
- Upsell and cross-sell with existing clients.
- Respond to inbound telephone inquiries.
- Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
- Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
Job requirements
Technical skills
- College Diploma or University Degree and/or equivalent work experience
- Minimum 2 - 3 years’ experience in insurance Account Management
- General Insurance License required
- Proficient in Microsoft Office: Word, Excel and Outlook
- Experience with commercial insurance desired
Personal skills
- Team player able to work within Production and Service teams.
- Ability to work independently and in a team.
- Effective organizational skills and time management.
- Exceptional interpersonal, verbal and written skills
Complementary skills
- Experience with EPIC broker management system an asset
#Québec
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: NegligibleWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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