Customer Success Manager - Small Business
Mid-level Customer Success role at HSI. Remote, United States · full-time · from $52,500 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide small-business clients toward stronger returns from HSI solutions
- Build stakeholder relationships, represent client needs internally, and share insights for product improvements
- Protect renewals through proactive outreach while uncovering account expansion opportunities
- Learn HSI’s solution suite well enough to advise clients on technical use
- Work toward quarterly revenue goals while helping clients improve their safety programs
What you bring
- A record of success in customer-facing work tied to revenue ownership
- Experience working with senior executives and other client stakeholders
- Strong technical aptitude and the ability to learn complex solutions
- Clear communication and presentation skills
- A bachelor’s degree or experience in customer success, sales, or account management
Who this fits
You’ll thrive if you’re curious, organized, detail-oriented, and comfortable balancing strategic planning with hands-on execution. This customer-facing role suits someone who takes ownership in a fast-moving environment and earns trust through reliable, knowledgeable guidance. It is a full-time remote position for someone working in the United States, with work-from-home flexibility.
From the employer
Drive Growth Through Outstanding Client Partnerships at HSI
Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.
Your Impact
As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.
What You'll Do
- Partner with clients to develop and execute strategies that maximize their ROI
- Build lasting relationships with key stakeholders across client organizations
- Champion customer needs across HSI teams to drive continuous improvement
- Maintain an impressive 95%+ net retention rate through proactive engagement
- Drive account growth by identifying and securing expansion opportunities
- Share customer insights that shape our product roadmap
- Master our suite of solutions to become a trusted technical advisor
What Success Looks Like
- Your clients consistently renew and expand their partnerships with HSI
- You're meeting or exceeding quarterly revenue targets
- Organizations see measurable improvements in their safety programs
- Your feedback drives meaningful product enhancements
- Clients view you as an extension of their team
What Makes You Stand Out
- You're naturally curious and love learning new technologies
- You thrive in fast-paced environments and own your outcomes
- You balance strategic thinking with tactical execution
- You're organized, detail-oriented, and always prepared
- You build trust through reliability and expertise
Requirements
- Track record of success in customer-facing roles with revenue responsibility
- Experience engaging with senior executives and stakeholders
- Strong technical aptitude and ability to master complex solutions
- Outstanding communication and presentation abilities
- Experience with Salesforce and customer success platforms is a plus
- Bachelor's degree or experience in customer success, sales, or account management
- Knowledge of EHS and compliance is beneficial but not required
Benefits
- Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)
- Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
- Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
- Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs.
- Remote Work Flexibility: Enjoy the convenience of working from home.
- Generous Time-Off Policy: Recharge with our flexible vacation options.
- Retirement Savings: Plan for your future with our company match for retirement contributions
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