Customer Success Engineer
At a glance
Mid-level Customer Success role at Hightouch. Toronto · CA$90,000–CA$115,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer user questions through Intercom, Slack, phone, and email while helping customers get more from the platform
- Read API documentation and troubleshoot integrations involving CRMs, ESPs, ERPs, and customer data
- Work closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations
- Join the on-call rotation to support urgent customer needs and critical issues
What you bring
- At least two years in a customer-facing position, whether or not it was technical
- A technical foundation gained through work or education, plus SQL fluency or willingness to learn it
- Strong discovery, relationship-building, verbal, and written communication skills
- Curiosity, ambition, humility, adaptability, and a willingness to take initiative in uncertain situations
Who this fits
You’ll suit this role if you enjoy technical customer support, learning SQL, investigating APIs, and collaborating across teams. Expect a fast-changing environment where you’ll handle varied work, ask questions, and contribute beyond a narrow job scope. The role is based in Toronto, Canada, includes an on-call rotation, and lists compensation of 90,000 to 115,000 CAD per year.
From the employer
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About the Role
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.
About You
The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.
Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.
Requirements
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2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)
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Technical background either through experience or education
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Conversant in SQL or willing to learn the basics and a few more advanced topics
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Strong discovery and interpersonal skills
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Intellectual curiosity, high ambition, and humility.
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Excellent verbal and written communication skills.
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Ability to adapt to an ever-changing work environment
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Thorough understanding of the technology industry and its players
- Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required
The salary range for this position is 90,000- 115,000 CAD per year, which is location-independent. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)
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