Technical Community Lead

Hercules hercules.app Open · verified Aug 21, 2026

On-site San Francisco Full-time Senior Community Marketing

Senior Community Marketing role at Hercules. San Francisco · full-time · no salary stated · we estimate $185,000–$262,500.

Estimated pay

Hercules has not published a salary for this role. The figure below is our estimate, not theirs.

$185,000 – $262,500

What the middle half of senior community marketing roles in San Francisco paid, among postings that did state a salary.

Worked out from 7 postings that stated pay, median $201,000. Last updated Aug 19, 2026.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run the public forum, answering threads or directing users to the right help channel
Debug TypeScript apps, advise on architecture, and provide fixes or workarounds
Create scalable support workflows with macros, templates, AI processes, and routing
Lead ambassadors, recognition, office hours, AMAs, and hackathons
Turn community themes into product input and make small fixes for recurring issues

What you bring

Strong TypeScript ability for hands-on debugging and technical guidance
Practical AI expertise across prompting, agent workflows, and behavior debugging
Clear, effective communication in writing and conversation
Creative, energetic, community-first approach, with online community scaling as a plus

Who this fits

You’ll suit a hands-on technical community role that combines user support, programs, automation, and product feedback. Hercules strongly favors working from its San Francisco office. Remote work may be available to an exceptional hire based in a US time zone who can visit the office regularly. You should be comfortable moving quickly, pursuing high standards, and taking on whatever level of work is needed.

From the employer

What are we looking for?
We’re hiring a technical Community Lead to own our public forum and keep users unblocked. You are hands-on: you can debug, give architecture guidance, and jump on calls when needed. You also build scalable community systems (automation, ambassadors, events) and run the feedback loop into product/support.

What will you lead?

Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

What skills do we expect you to have?

Strong TypeScript (you can actually debug and advise)
Strong AI skills (prompting, agent workflows, debugging AI behavior)
Excellent written and verbal communication
High-energy, creative, community-first
Nice-to-have: experience running/scaling an online community

What are Hercules’ operating principles?

Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of them are specifically choices that we as a company unique prioritize and so can be learned on the job. However, we do specifically filter for these principles our hiring process:

We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.

Is Hercules in-office or remote?

Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.

What are Hercules’ benefits?

Healthcare, vision, and dental
User whatever AI tools you’d like (you have an unlimited AI budget)
Take what you need vacation policy
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here

What’s the compensation?

$80k-$180k + equity (depends on seniority, equity, and location)