Associate Director, Client Success
At a glance
Leadership Customer Success role at Hello Heart. Remote, US · $160,000–$195,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build account strategies that increase renewals, adoption, revenue, and growth within existing clients
- Run renewals, upsells, and expansions across complex, high-value health care accounts
- Guide executive business reviews around results, priorities, outcomes, and longer-term plans
- Navigate procurement and public-sector decisions while coordinating Product, Clinical, Marketing, and Operations
- Monitor account metrics, spot retention threats, and create plans to address them
What you bring
- At least seven years across enterprise sales, strategic accounts, client success, or management consulting
- A track record managing complex health care accounts, ideally in public-sector or regulated settings
- Confidence advising and influencing C-suite health care leaders across clinical, procurement, and operations
- Working knowledge of health systems, payers, public-sector care, procurement, and renewals
- A bachelor’s degree and the ability to use AI tools and agents to assess and improve workflows
Who this fits
You’ll suit a senior account leader who can own revenue, retention, and expansion while advising executives in complex health care organizations. The role is remote within the US and includes travel of up to 40%. You’ll work across teams and report to the Vice President of Client Success, Public Sector.
From the employer
About Hello Heart:
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the Role
Hello Heart is looking for an Associate Director, Client Success to lead and grow relationships with our public sector health care clients. In this role, you will own strategic accounts end to end, driving retention, revenue growth, adoption, and long-term partnership value.
Reporting into our Vice President Client Success, Public Sector, you will serve as a trusted advisor to executive stakeholders across health systems, payers, and public sector organizations. You will bring together commercial strategy, client relationship management, and measurable client impact to help ensure Hello Heart delivers meaningful outcomes for the organizations and people we serve.
This role is ideal for someone who can navigate complex accounts, influence senior stakeholders, and turn client needs into clear growth strategies.
Responsibilities
- Develop and execute strategic account plans that drive revenue growth, client adoption, retention, and market expansion
- Own renewals, upsell, and expansion opportunities across assigned high-value accounts
- Identify and pursue new use cases, departments, service lines, and expansion opportunities within existing accounts
- Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders
- Build trusted relationships that position Hello Heart as a critical partner in client success
- Lead business reviews with senior stakeholders to align on performance, outcomes, priorities, and long-term strategy
- Manage complex renewal cycles, multi-stakeholder procurement processes, and public sector decision-making pathways
- Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver strong client experiences and outcomes
- Share market feedback and customer insights to inform product, client success, and go-to-market strategy
- Track account performance against key metrics and proactively identify retention risks, opportunities, and mitigation plans
- Travel up to 40% to support client engagement, executive relationship building, and strategic account growth
Qualifications
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 7+ years of experience in enterprise sales, strategic account management, client success, or management consulting
- Proven experience managing complex, high-value health care accounts, preferably across public sector or other regulated environments
- Strong experience engaging, advising, and influencing C-level health care stakeholders
- Deep understanding of health systems, payers, public sector health care ecosystems, procurement processes, and renewal cycles
- Strong strategic thinking, account planning, revenue ownership, and business review capabilities
- Excellent communication, negotiation, executive presence, and stakeholder management skills
- Experience working cross-functionally in fast-paced, matrixed organizations
- Bachelor’s degree required. Master of Business Administration, Master of Public Health, or equivalent advanced degree preferred
The US base salary range for this full-time position is $160,000-$195,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
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