Change Management Communications Manager

Requisition ID: 101695

Job Category: Marketing

Location: Mississauga, ON, Canada

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

The Change Management Communications Manager is responsible for developing and delivering integrated change management and communications strategies that help employees understand, adopt, and sustain organizational change. Working as part of Hatch’s Internal Communications team, the role will support business transformation initiatives by translating complex changes into clear, relevant, and engaging communications for employees and other internal stakeholders.

This is a strategic and hands-on role requiring an experienced communicator with specialized training and practical experience in organizational change management. The successful candidate will combine strong writing, storytelling, and stakeholder engagement capabilities with a disciplined understanding of change management methodologies, tools, and practices.

The role will work closely with business and functional leaders, project teams, subject matter experts, and regional communications colleagues to assess change impacts, understand stakeholder needs, identify potential barriers to adoption, and develop communications and engagement programs that support successful implementation. The individual will be equally comfortable advising senior leaders, developing change and communications strategies, facilitating stakeholder discussions, and creating clear, compelling communications.

We’re looking for a candidate with a strong foundation in internal or corporate communications, demonstrated experience supporting significant organizational change, and the ability to bring structure, empathy, and sound judgment to complex transformation initiatives within a global organization.

Duties

The Change Management Communications Manager will:

• Report to the Manager, Corporate Communications.
• Develop and execute integrated change management and communications strategies for global transformation initiatives.
• Serve as communications and change management advisor to business leaders, project sponsors, program teams, and subject matter experts.
• Manage change communications activities from planning through implementation, including timelines, approvals, stakeholder coordination, dependencies, and measurement, applying established change management methodologies and tools.
• Translate complex business, process, technology, and organizational changes into clear and relevant messages that explain what is changing, why it matters, how employees will be affected, and what actions they need to take. Develop change narratives, key messages, communication plans, stakeholder engagement plans, leader toolkits, presentations, FAQs, talking points, intranet content, email communications, and other materials that support awareness and adoption.
• Establish success measures and gather qualitative and quantitative feedback to assess communications effectiveness, stakeholder readiness, adoption, and areas requiring additional support.
• Develop and promote change communications standards, templates, tools, governance processes, and best practices across the organization.
• Build change management and communications capabilities among communications colleagues, project teams, leaders, and people managers.
• Manage multiple initiatives and competing priorities while maintaining a high standard of quality, accuracy, and responsiveness.
• Contribute to a collaborative, inclusive, and solutions-oriented Internal Communications team.

Requirements of the role:

• Bachelor’s degree or diploma in communications, public relations, journalism, organizational development, business, human resources, or a related discipline.
• Minimum of eight years of experience in internal communications, corporate communications, change communications, organizational change management, or a related field.
• Formal training in organizational change management. Prosci Change Management Certification is strongly preferred. Certification or training in another recognized change management methodology will also be considered.
• Demonstrated experience developing and executing communications and change management strategies for complex organizational, operational, cultural, process, or technology changes, preferably in professional services, engineering, infrastructure, energy, mining, technology, or another project-based environment.
• Exceptional writing, editing, storytelling, and presentation development skills, with the ability to make complex information clear, relevant, and actionable.
• Strong knowledge of change management principles, including sponsorship, stakeholder engagement, change impact assessment, readiness, resistance management, adoption, and reinforcement.
• Strong facilitation and consultation skills, with experience leading stakeholder interviews, workshops, focus groups, or employee engagement sessions.
• Experience supporting large-scale transformation programs involving multiple stakeholder groups, geographies, workstreams, and implementation phases.
• Strong project management skills, with the ability to coordinate complex deliverables, dependencies, approvals, and timelines.
• Experience working with Microsoft 365 communications and collaboration platforms, including SharePoint, Teams, PowerPoint, and Viva Engage, is considered an asset.
• Role requires an individual with business acumen, confidence, curiosity, and the ability to build trusted relationships across different leadership levels, geographies, functions, and business groups.

Base salary range: $81,000 - $120,000

At Hatch, we are committed to fair and equitable compensation practices. In accordance with legislated pay transparency requirements, the expected salary range for this position is based on current market data and aligned with internal pay structures to ensure consistency and fairness.

Your individual compensation within this range will depend on factors such as skills, experience, qualifications and location. In addition to base pay, our total rewards package may include performance-based incentives, comprehensive benefits, and other programs designed to support your well-being and growth.

Why join us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.