Community Liaison Marketing & Business Development Medical Group Renton WA
Mid-level General Marketing role at HarmonyCares. Renton · full-time · no salary stated · we estimate $113,000–$138,000.
HarmonyCares has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Analyze local markets and competitors to show referral partners where HarmonyCares services stand apart
- Build referral relationships through in-person and virtual meetings with key decision makers
- Explain eligibility, enrollment, and program options to patients, caregivers, and community partners
- Coordinate care transitions and route patient questions about care, scheduling, or billing to the right team
- Record outreach, meetings, CRM performance, and budget-target progress while staying aligned with local leaders
What you bring
- Bring a bachelor's degree or at least four years of B2B sales experience
- Have at least two years in healthcare sales or marketing, plus sales and territory-management knowledge
- Hold a valid driver's license with a good driving history and travel across your assigned territory
- Use Microsoft Office tools including Word, Excel, and Outlook; communicate and present clearly
- Work independently, organize multiple tasks, and solve problems with limited oversight after training
Who this fits
You’ll work onsite in Renton and travel within your assigned territory for meetings and outreach. This role suits someone who can represent healthcare services clearly, manage referral relationships, and handle patient and caregiver conversations professionally. You’ll need to follow HIPAA requirements and work independently after orientation and training.
From the employer
HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.
Our Mission- To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
Our Shared Vision- Every patient deserves access to quality healthcare.
Our Values- The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
Responsibilities
The Community Liaison is responsible for inbound/outbound communication and business development. The role acts as the local market B2B, B2C, and D2C representative educating community partners and potential patients about the company, our mission and service offerings. This role will help facilitate patient transitions of care from area facilities and referral partners to HarmonyCares and will explain the benefits of enrollment to eligible patients and caregivers.
Essential Duties and Responsibilities
- Market analysis, along with competitive landscape, in which to differentiate HarmonyCares services to external referral partners
- Know and educate the community on our mission to provide high-quality personalized healthcare in the home for people that need it the most
- Meet or exceed agreed upon in person and virtual meeting goals with key decision makers
- Thoroughly understand eligibility and enrollment processes
- Provide education on and facilitate, as requested, benefit enrollment and processes
- Track performance in CRM demonstrating plan and adherence to budgeted targets for a given region
- Schedule face-to-face or phone discussions with patients and their caregivers (or other legal representatives) to provide guidance on patient eligibility for all programs
- For patients interested in being aligned or attributed to an accountable care organization (or other CMS alternative payment model) in which one of the Company's practices are participating, inform them about the program; and, if they opt to voluntarily align, collect Voluntary Alignment Form from patients (or their legal representatives)
- Answer inbound calls from patients, families, and facility staff members regarding the Company's business units operating in the relevant market
- Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
- Oversee and document outreach calls conducted, and meetings scheduled with external sources
- Adhere to all company policies and procedures and all applicable laws and requirements, including without limitation those related to marketing (including marketing plans), interacting with referral sources and patients, beneficiary notifications, and conducting patient outreach (i.e., calls and in person)
- Comply with HIPAA privacy and security guidelines and company policies, procedures and standards
- Maintain consistent communication with sales leaders and local business unit leadership and support staff
- Performs other additional duties as assigned
Qualifications
Required Knowledge, Skills and Experience
- Bachelor's Degree or 4+ years of B2B sales experience
- 2+ years of health care related industry sales/marketing experience
- Must maintain a valid driver's license and good driving record
- Excellent organization, problem solving skills and the ability to appropriately represent company service capabilities to the targeted referral source
- Knowledge of sales techniques and territory management
- Excellent interpersonal communication, presentation and customer service skills required
- Proficiency with Microsoft Office, Word, Excel, Outlook
- Ability to travel within assigned territory and attend sales meetings as required
- Excellent written and verbal communication skills
- Ability to work independently and complete multiple tasks
- Strong organizational skills
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
Posted Min Pay Rate
USD $70,000.00/Yr.
Posted Max Pay Rate
USD $95,000.00/Yr.
Pay Transparency
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.
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