Customer Success Coordinator
Hybrid London Temporary Mid-level Customer Success
At a glance
Mid-level Customer Success role at Group GTI. London · temporary.
Pay not stated
RoleCustomer Success
SeniorityMid-level
LocationLondon
WorkplaceHybrid
EmploymentTemporary
PostedSep 16, 2026 · 10d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Deliver customer subscription inventory on schedule, including organisation profiles and roles across the network
- Help Customer Success Managers retain accounts by supporting interventions that address customer risk
- Keep customer delivery records current in the CRM and contribute to daily success scrums
- Spot process improvements, share customer insights, and flag expansion opportunities or retention concerns
What you bring
- Recent experience handling administrative work with strong accuracy and attention to detail
- Comfort using MS Office and CRM systems for customer and delivery information
- Strong written and verbal communication, organisation, and personal time management
- A proactive, adaptable approach with the ability to learn quickly and work collaboratively
Who this fits
This role suits an organised coordinator who can manage customer data, subscriptions, and competing workloads carefully. You'll need a customer-first, empathetic approach and flexibility across different working styles. The position is temporary and based in a hybrid London arrangement.
From the employer
About GTIWe aim to help students realise their potential in the world of work through technology, content, and tools. That’s not an easy thing.
We believe in understanding students and partnering with employers, universities, schools, and other technology providers.
It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop, and build confidence.
About the Team
The Customer Success team is responsible for advising employers to help with their brand, attraction and recruitment processes as they seek to find and hire talented, diverse and motivated students. This means understanding GenZ/A, employer needs and GTI’s platform and services to be able to advise and excel in all we’re capable of.
About the role
To support our Customer Success team in their work with customers. Providing exceptional customer management and demonstrating in depth knowledge of our audience and platform to retain and expand our relationships with our customers.
Key Metrics of success
· Retention and expansion rates· Customer satisfaction (health scores) Deliver outstanding administration of customer subscriptions to ensure retention and growth of customers
We believe in understanding students and partnering with employers, universities, schools, and other technology providers.
It’s about students finding the right role and employers finding the most suitable candidates. But its more than that – it’s about helping young people discover options, develop, and build confidence.
About the Team
The Customer Success team is responsible for advising employers to help with their brand, attraction and recruitment processes as they seek to find and hire talented, diverse and motivated students. This means understanding GenZ/A, employer needs and GTI’s platform and services to be able to advise and excel in all we’re capable of.
About the role
To support our Customer Success team in their work with customers. Providing exceptional customer management and demonstrating in depth knowledge of our audience and platform to retain and expand our relationships with our customers.
Key Metrics of success
· Retention and expansion rates· Customer satisfaction (health scores) Deliver outstanding administration of customer subscriptions to ensure retention and growth of customers
- You will deliver the customer’s subscription inventory on time and to a high standard, including distribution of organisation profiles and roles across the network.
- You will support Customer Success Managers with activities that are required to support the retention of customers, including any interventions to mitigate risk.
- You will be active within our customer CRM, ensuring all customer delivery data is up to date.
- You will input into our daily customer success scrums and process improvement sprints.
- You will identify and champion process improvements and efficiencies.
- You will provide feedback and insights to the Customer Success team and highlight opportunities for expansion or evidence of retention risk.
- You will have a customer first mindset.
- You will be empathetic to the customer’s needs.
- You can flex to different working styles.
- You will be accurate with data entry with an eye for detail.
- You are agile, attentive and able to manage your own time and workload effectively.
- Excellent professional and verbal and written communication skills.
- You will be incredibly organised.
- Recent administration experience
- Computer literate – MS Office, CRM systems
- Proactive, adaptable and a quick learner
- Focused, conscientious, and efficient with excellent time management skills
- Collaborate with peers and other people inside and outside the business
- Basic knowledge of student and graduate recruitment processes would be helpful
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