Customer Relationship Manager (South Cebu & Bohol)

Globe Telecom, Inc. (Globe) Open · verified Oct 16, 2026

Full-time Manager Account Management

At a glance

Manager-level Account Management role at Globe Telecom, Inc. (Globe). Full-time.

Pay not stated

RoleAccount Management

SeniorityManager

EmploymentFull-time

PostedJan 7, 2026 · 9mo ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Build client relationships by learning their needs, goals, and preferences, then maintaining regular communication
Keep existing accounts loyal by resolving concerns, spotting risks, and delivering responsive customer service
Act as the client contact for requests, updates, product enhancements, new offerings, and relevant industry developments
Find upsell and cross-sell openings, partnering with sales to present value and create additional revenue
Review satisfaction, retention, and revenue data, then recommend improvements to client relationships and service processes

What you bring

At least five years of sales experience in a technical, enterprise, or B2B setting
Background in account management or a closely related client-facing role
A bachelor’s degree in any field, plus experience tailoring solutions to customer needs
Strong communication and presentation ability, with clear expression around changing product and telecommunications terminology
Experience in at least one listed industry, including telco, ICT, IT, FMCG, retail, manufacturing, non-food, or logistics

Who this fits

You’ll suit a client-facing account manager who can retain customers, resolve issues, present clearly, and identify expansion opportunities. The role is assigned across South Cebu and Bohol, and you must be flexible about working in that assignment. Attention to detail and reliable deadline management are also expected.

From the employer

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

This role will be assigned inSouth Cebu & Bohol.

DUTIES AND RESPONSIBILITIES:

Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services
Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty
Account management: Serve as the main point of contact for clients, ensuring effective communication and responsiveness to their inquiries or requests. Provide regular updates on product or service enhancements, new offerings, or relevant industry trends
Upselling and cross-selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams. Present value propositions and benefits to clients to encourage upselling or cross-selling
Issue resolution: Handle and resolve client complaints or issues in a timely and effective manner. Escalate complex or critical issues to the appropriate internal stakeholders and ensure prompt resolution to maintain client satisfaction
Performance analysis: Monitor and analyze client metrics, such as satisfaction scores, retention rates, or revenue growth, to identify trends and proactively address any challenges. Use data-driven insights to provide recommendations and strategies for improving client relationships
Contract and agreement management: Collaborate with legal and finance teams to ensure contracts and agreements with clients are in place, accurately maintained, and renewed as required. Understand contractual terms and conditions and ensure compliance with agreed-upon service level agreements
Client feedback and surveys: Conduct regular client feedback surveys or interviews to gather insights, identify areas for improvement, and measure client satisfaction. Utilize feedback to make necessary adjustments and enhancements to processes or services
Continuous improvement: Stay updated with industry trends, market competition, and best practices in client relationship management. Proactively suggest and implement process improvements and strategies to enhance client satisfaction and loyalty

REQUIREMENTS:

5+ years of sales in Technical, Enterprise, or B2B environment
Proven account management or other relevant experience
Experience in delivering client-focused solutions based on customer needs
Industry Background: Telco, ICT, IT, FMCG, Retail, Manufacturing, Non-Food, Logistics
Exceptional communication skills and proven effectiveness in delivering the needed presentation
Able to articulate well and keep up with the changing language of products and telecommunications industry
Keen attention to detail and adherence to deadlines
Bachelor’s Degree in Any Field
Candidate must be flexible to work and be assigned in South Cebu & Bohol.

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.