Digital Product Readiness and Communications Manager
At a glance
Manager-level Communications role at Bank of America. New York · full-time · $126,300–$192,600 base.
growthroles summary, based on the employer's posting.
What you'll do
- Set the communications plan for major digital payment changes, from audience messaging through delivery
- Prepare frontline associates across channels with guidance and training for payment updates
- Turn technical product changes into clear messages and presentations for executives
- Use adoption measures and stakeholder feedback to spot risks and improve future readiness work
- Coordinate with product, technology, operations, risk, compliance and business partners to keep initiatives aligned
What you bring
- At least four years in product management, communications, change management, readiness or a related area
- You have supported customer-facing digital products, platforms or technology solutions
- You have built communications for launches or major business changes, including executive messaging and readiness materials
- You can influence senior partners, explain technical ideas for different audiences and assess adoption outcomes
Who this fits
This manager role suits someone who can lead digital payments communications and associate preparation while coordinating across functions. The posting identifies Chicago and New York City locations and describes an in-office culture with flexibility tied to role responsibilities and business needs. The schedule is first shift, with forty hours per week.
From the employer
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
Lead client communications strategy for large-scale digital payments (e.g. Wires, Bill Pay, ACH, etc.) initiatives, including owning strategy, planning, messaging, and execution.
Lead associate readiness across all channels for large-scale digital payment initiatives, including strategy, delivering readiness materials, building strong partnerships across lines of business to deliver the materials and ensuring front line teams are prepared for digital payments changes.
Track the success of communications and associate readiness efforts and proactively recommend process improvements for future associate readiness and client communications efforts for digital payments
Key Responsibilities
Lead readiness and communications for strategic product Initiatives, including readiness and communications strategy, planning, messaging, and execution for digital payments initiatives.
Develop and deliver associate readiness programs, materials, and training to support successful adoption of payment enhancements.
Translate complex technical changes into business-friendly messaging for executive audiences
Measure the effectiveness of communication and readiness efforts and identify opportunities for continuous improvement.
Build strong relationships across Product, Technology, Operations, Risk, Compliance, and business stakeholder groups to drive alignment and execution.
Develop compelling executive communications and presentations to drive awareness and support for strategic initiatives
Monitor stakeholder feedback, identify adoption risks, and implement effective mitigation strategies
Measure change success through adoption metrics, stakeholder engagement, and business outcomes.
Required Qualifications
4+ years of experience in product management, product communications, change management, readiness, stakeholder engagement, communications strategy, or a related field.
Experience supporting digital products, technology solutions, or customer-facing platforms preferred.
Experience supporting customer-facing digital products, platforms, or technology solutions. Knowledge of payment products is a plus.
Experience developing and executing communication strategies that support product launches, feature releases, or business transformation initiatives.
Experience creating executive-level communications, presentations, and strategic messaging.
Experience developing communications, training, or readiness materials for large-scale initiatives.
Demonstrated ability to influence senior leaders and cross-functional stakeholders without direct authority.
Strong project management skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Ability to translate complex technical concepts into clear, audience-specific messaging.
Experience measuring adoption, engagement, and business outcomes to evaluate success and drive continuous improvement.
Skills:
Business Acumen
Decision Making
Product Design and Development
Product Management
Program Management
Executive Presence
Oral Communications
Presentation Skills
Prioritization
Written Communications
Business Case Review
Hiring and Onboarding
Negotiation
Strategic Thinking
Talent Development
Shift:
1st shift (United States of America)Hours Per Week:
40Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay and benefits informationPay range$126,300.00 - $192,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.Not this one either?
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