Lead Customer Success Manager

Gevernova gevernova.com Open · verified Sep 28, 2026

Remote Canada Full-time Senior Customer Success

At a glance

Senior Customer Success role at Gevernova. Remote, Canada · full-time · CA$112,500–CA$168,700 base.

SalaryStated by Gevernova

CA$112,500 – CA$168,700

Base salary for this role, in CAD per year, as published in the posting.

RoleCustomer Success

SenioritySenior

LocationCanada

WorkplaceRemote

EmploymentFull-time

Base payCA$112,500–CA$168,700

PostedAug 27, 2026 · 5w ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Lead post-sale relationships for assigned accounts across training, support, renewals, expansion, and advocacy
Guide customers through onboarding by clarifying next steps and connecting them with internal specialists
Use technical knowledge and analysis to solve complex manufacturing processes with interdependent production cycles
Improve enterprise accounts by coordinating cross-functional teams and advancing software adoption
Manage account engagements that deliver software renewals and measurable customer value

What you bring

At least ten years in customer success management, with a record of increasing software adoption and customer outcomes
A bachelor’s degree in STEM or business from an accredited university or college
Experience leading account engagements, securing software renewals, and demonstrating customer value
Background in the power or oil and gas sector

Who this fits

This role suits a senior customer success leader who can work independently across technical, onboarding, renewal, and expansion activities. You’ll work remotely from Canada and can receive relocation assistance. Experience with enterprise account improvement and cross-functional coordination is especially relevant.

From the employer

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

Roles and Responsibilities

Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

Required Qualifications

10 years' experience in Customer Success Management.
Proven ability to drive Software Adoption and Realize Customer outcomes
Bachelor's degree from an accredited university or college in STEM or Business

Desired Characteristics

Proven Ability to lead account engagements, drive software renewals, and realize customer value
Working Experience in the Power and Oil and Gas Vertical
Able to drive Enterprise Account improvements and leverage cross functional teams
Experience managing account commercials, including pricing, profitability, and contracts is an asset.

For candidates applying to a Canadian-based position, the pay range for this position is between 112,500.00 - 168,700.00 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: 10% AIP

This posting is for an existing vacancy.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.

Additional Information

Relocation Assistance Provided: Yes

- This is a remote position