Amazon Connect Solutions Architect & Presales Consultant
At a glance
Mid-level Solutions & Sales Engineering role at GBM. Forum 1 · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead Amazon Connect projects from discovery through design, build, testing, UAT, launch, and stabilization
- Set each engagement’s functional and technical boundaries, then coordinate architects, developers, and AWS specialists
- Build schedules around milestones, dependencies, risks, and mitigation actions
- Meet customers during discovery, uncover their business problems, and convert them into solution requirements
- Assess existing contact centers and shape cloud-based approaches for their needs
What you bring
- At least four to six years designing, implementing, or consulting on contact center solutions
- At least two years working directly with Amazon Connect
- Background in technical presales, solution architecture, or consulting, including complex commercial cycles and corporate presentations
- A degree in systems, electronics, telecommunications, computer engineering, or a related field
- Knowledge of AWS and the listed certifications: AWS Certified Solutions Architect Professional and AWS Certified AI Practitioner
Who this fits
This role suits a customer-facing solutions professional who can combine Amazon Connect architecture with consultative presales work. You’ll work with enterprise and multinational customers, sales teams, and implementation groups. The position is hybrid and calls for intermediate English, with stronger English preferred.
From the employer
Descripción:
Buscamos un Amazon Connect Solutions Architect & Presales Consultant altamente motivado y orientado al cliente para liderar el diseño, arquitectura y estrategia comercial de soluciones de Contact Center as a Service (CCaaS) basadas en Amazon Connect.
Esta posición combina experiencia técnica y habilidades consultivas para trabajar estrechamente con clientes, equipos comerciales y áreas de implementación, identificando necesidades de negocio y transformándolas en soluciones innovadoras que impulsen la experiencia del cliente, la eficiencia operativa y la transformación digital.
Responsabilidades:
- Liderar el ciclo completo de implementación: Discovery → Diseño → Construcción → Pruebas → UAT → Go-Live → Estabilización.
- Definir el alcance funcional y técnico de cada proyecto. / Coordinar arquitectos, desarrolladores, especialistas AWS /Definir cronograma, hitos, dependencias, riesgos y planes de mitigación
- Participar en reuniones de discovery con clientes.
Entender el problema de negocio y traducirlo a requerimientos de solución.
Realizar assessment de Contact Centers existentes
Requisitos:
Experiencia:- Mínimo 4 a 6 años de experiencia en diseño, implementación o consultoría de soluciones de Contact Center.
- Mínimo 2 años de experiencia trabajando con Amazon Connect.
- Experiencia comprobada en roles de Preventa Técnica, Arquitectura de Soluciones o Consultoría.
- Experiencia participando en procesos comerciales complejos y presentaciones a clientes corporativos.
- Experiencia en migraciones de Contact Centers on-premise hacia soluciones cloud será altamente valorada.
- Experiencia trabajando con clientes Enterprise y multinacionales.
Conocimientos técnicos: Conocimientos en AWS - Amazon Connect, AWS Certified Solutions Architect – Professional, AWS Certified AI Practitioner
Modalidad híbrida
Idioma: ingles intermedio, deseable.
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