Inside Sales Representative
At a glance
Mid-level Account Executive role at FuseGlobal. Seattle.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Keep customer, venue, and program records accurate in the customer management system
- Resolve customer questions and handle account setup, equipment service, billing disputes, product tracking, and delivery claims
- Call customers proactively, apply sales tactics across your portfolio, and build relationships that generate product sales
- Qualify beverage leads, move suitable CRM opportunities toward closure, and disqualify poor-fit prospects
- Track weekly activity and prepare portfolio performance reports against sales goals
What you bring
- At least two years in sales, restaurants, coffeehouses, or account management
- Intermediate Excel skills and experience organizing work in Outlook
- Clear written and spoken communication, with careful CRM documentation
Who this fits
This role suits someone focused on retaining and growing existing accounts while onboarding new customers. The initial term is eight months, with the role expected to continue longer. You’ll work on site Tuesday through Thursday and remotely Monday and Friday, with annual regional visits or periodic business travel.
From the employer
Title: Inside Sales Representative
Location: Seattle, WA
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 8 months (position expected to run longer)
Schedule: Tue-Thur on site; M/F remote
About This Role:
The Inside Sales Account team plays a crucial role by driving growth through managing customer accounts, executing sales initiatives that strengthen relationships and deliver seamless customer experience for a portfolio of foodservice operators. The mission of the Inside Sales Representative position is to contribute to the retention and growth of existing businesses and onboard new accounts. This is achieved through various activities such as selling products, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing order logistics, and qualifying and converting lead generation through our CRM.
What You'll Do:
- Update account information, venue details, and program records in the customer management system with an eye for detail and consistency.
- Respond to general customer inquiries ensuring successful resolutions.
- Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
- Conduct proactive sales and support outreach calls by tier, driving results.
- Implement sales tactics and identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
- Establish, develop, and maintain business relationships with current customers in the assigned market segment to generate new business product sales.
- Measure and report weekly activities to ensure KPIs and goals are met, successfully driving results.
- Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
- Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
- Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
- Actively participate in team calls, as well as make in-person annual regional visits or periodic business travel, or in market activity fostering collaboration.
What You Bring:
- Experience managing work in Outlook
- Excel intermediate experience
- 2+ years sales, restaurant, coffeehouse, or account management experience
- Strong communication skills, written and verbal
- Detail oriented ability to document work in CRM
Compensation & Benefits:
- $31.70 per hour + Overtime
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance
About FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!
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