Solutions Engineer, APAC
At a glance
Mid-level Solutions & Sales Engineering role at Fonoa. Sydney · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Work with sales to explain Fonoa’s value proposition, vision and strategy to customers
- Build and present product and technical demonstrations for both prospective and current customers
- Use technical discovery to qualify opportunities around customer needs and problems
- Lead API conversations, answer integration questions and feed product improvements to internal teams
- Define technical scope, identify gaps and lay out implementation plans for customer solutions
What you bring
- Fluent written and spoken English is required for working with teams around the world
- You bring a technical mindset, strong ownership and a structured approach to delivery
- You can learn complex problem spaces, including challenges involving tax technology
- You care about customer experience and can balance requests with the company vision
Who this fits
You’ll suit a customer-facing solutions engineering role that combines sales partnership, technical discovery, API guidance and implementation planning. The work calls for someone organised, comfortable with complex technical discussions and willing to support customers on technical issues. English is the working language.
From the employer
Fonoa is the Tax Operating System for autonomous tax. AI that tracks every rule, acts on every obligation, and proves every decision, built on modular infrastructure.
Fonoa’s modules cover the full indirect tax lifecycle: tax ID validation, real-time tax determination, e-invoicing, and returns. All on one shared data model and integration, with one audit trail. Each added capability makes the others stronger.
Agents monitor obligations, populate returns, catch anomalies and assemble audit packs in seconds. The system does the work. Humans make the calls. That’s autonomous tax.
We operate across 120+ countries, with clients going live in weeks, if not days.
Trusted by Canva, Netflix, Spotify, Uber, Zoom and Booking.com. Rated 4.5/5 stars and a High Performer on G2 and 4.6/5 stars on Gartner Peer Insights.
Find out more: www.fonoa.com
About the Role
As a Founding Solutions Engineer at Fonoa, you will collaborate with leading global enterprises and work cross-functionally to identify and solve complex customer challenges. You will lead technical engagements, leveraging your discovery expertise to design and implement high-value solutions tailored to our clients' needs. In partnership with our sales team, you will ensure the delivery of impactful and effective solutions, driving success for both our customers and Fonoa.
Our products
We have a suite of API and UI products that automate tax-related workflows for any internet company. Those products are Lookup, Tax, Returns, Data sharing and E-Invoicing.
We may expand our coverage to serve our core offering.
Our API docs
As a Solutions Engineer, API documentation is important when considering a new career move. Thanks to the API docs, you can learn about how our API works and how it is structured.
Please visit our API documentation and learn more about our API endpoints and how to use them - https://docs.fonoa.com/.
What you will do
Partner with our Sales team to articulate the Fonoa value proposition, vision and strategy to customers.
Create and deliver product and technical presentations to new and existing customers.
Qualify sales opportunities through technical discovery based on needs and problems with customers.
Be an expert in Fonoa’s API capabilities, advocate for improvements and influence the product roadmap with internal product teams to solve business challenges.
Drive technical discussions with customers, answering questions and providing guidance on technical features and integration.
Own technical scoping, gap analysis and technical implementation plans.
Identify opportunities for process improvements and innovation within the organisation.
You are comfortable supporting customers on technical issues where necessary.
You are extremely organised and apply a methodical approach to delivering.
You would be a great fit if
You are fully proficient in English. Written and spoken, we are from around the world, but we work in English.
You have a strong sense of ownership and care deeply about customer experience.
You have a technical mindset and a desire to grow technically.
You are eager to learn and comfortable diving into complex problem spaces, which can encompass tax technology challenges.
You always champion the customer and balance product requests against the company vision.
You want to make a severe impact and are excited about working in a high-growth startup.
As part of the recruitment process at Fonoa, we process your personal data in accordance with our Privacy Notice for Job Applicants. This notice explains how and why your data is collected and used, and how you can contact us if you have any concerns.
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