Commercial Lines Account Manager
At a glance
Mid-level Account Management role at Fnbcorp. 2 Locations · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Handle client and carrier calls, address service requests, and resolve account problems, bringing in a sales executive when needed
- Plan renewals with the sales executive, then prepare coverage summaries and client proposals from carrier quotes
- Send complete submissions to carriers and assess the quotes they return before presenting options to clients
- Keep agency-system records accurate, track pending items, and organize your workload, including tasks assigned to an Account Technician
- Review contracts for insurance requirements and issue certificates when they fall outside standard terms
What you bring
- At least five years of related work experience and a high school diploma or GED
- A current Property and Casualty license for Pennsylvania
- Hands-on commercial lines coverage and underwriting knowledge, including coverage forms and risk alternatives
- Working proficiency with Word and PowerPoint, plus intermediate Excel skills
Who this fits
This role suits an experienced commercial lines account manager who can independently handle client issues and coordinate renewal work with sales. The position is based at the listed Pittsburgh office. You must already be authorized to work in the United States, as employment visa sponsorship is unavailable.
From the employer
Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.Join our team. Make a difference - for us and for your future.
Position Title: Commercial Lines Account Manager
Business Unit: INSA
Reports to: Supervisor of Commercial Lines Client Services
Position Overview:
The Account Manager's main role is to ensure customer satisfaction and client retention by delivering timely, consistent and exceptional service for an assigned book of business. The incumbent performs every function within the department, shares responsibility of the department in the event of an absence and helps other departments when needed.
Primary Responsibilities:
Manage client relationships and ensure superior service. Receive phone calls from clients and carriers and comply with requests. Works independently to resolve client issues and discrepancies with some assistance from sales executive when needed.
Coordinate with sales executive to discuss renewal strategy and prepare professional insurance summary. Prepare quality submissions to carriers, review and analyze quotations received from carriers and prepare professional and accurate proposals for presentation to our clients. Maintains fluency in all company interfacing and product guidelines for rating and making changes.
Responsible for the data integrity of information within the agency management system. Maintain and prioritize workload, including work assigned to Account Technician by AM. Maintain familiarity with and follow agency workflows and procedures.
Perform contract review with respect to insurance requirements and issue non-standard certificates. Maintain suspense system to follow up on outstanding items. Collaborate in a professional manner with all clients, carriers and teammates.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent project management skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Excellent customer service skills
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level
Experience in commercial lines coverage and underwriting, technical knowledge and understanding of all forms of coverage and risk alternatives.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
Property and Casualty Insurance License in state of PA required. Insurance designation preferred.
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
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