Growth Customer Success Associate
Flowcode Open · verified Sep 21, 2026 At a glance
Entry-level Customer Success role at Flowcode. New York · $65,000–$75,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll guide a broad customer portfolio from initial setup through contract renewal
- You'll use health and adoption signals to contact customers early and resolve issues
- You'll create and refine automated emails that teach the product and show its value
- You'll spot recovery actions for at-risk accounts and develop expansion opportunities with Sales
- You'll relay customer insights to Product and go-to-market teams
What you bring
- You have one to three years of customer success or account-management experience
- You've handled a high-volume customer portfolio and can prioritize competing work
- You've used HubSpot or a comparable CRM
- You can build and measure automated email workflows
- You write clearly, analyze signals well, and adapt quickly in a fast-moving setting
Who this fits
This role suits someone who builds customer trust quickly, works independently, and responds closely to account signals. You'll manage a high-volume portfolio in a fast-moving environment. The position is in person at Flowcode's Soho office in New York City.
From the employer
About Flowcode
Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.
The Role
This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.
Part strategist. Part operator.
You'll Thrive Here If You
- Have managed a scaled book of business and know how to prioritize ruthlessly
- Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption
- Have saved accounts others would have let churn
- Can build and optimize automated email workflows and actually measure whether they work
- Ramp fast on new tools and don't need hand-holding
- Build trust with customers quickly and keep it
What You'll Own
- Full lifecycle management for a scaled portfolio from onboarding through renewal
- Proactive outreach and issue resolution tied to health scores and adoption signals
- Automated workflows that drive product education and value realization
- Early churn detection and recovery plays
- Upsell and cross-sell pipeline in partnership with Sales
- Internal voice of the customer, always surfacing insights to Product and GTM teams
What You Bring
- 1-3 years in Customer Success or Account Management
- Proven track record managing a high-volume book of business
- HubSpot or equivalent CRM experience
- Strong written communicator with sharp analytical instincts
- Comfortable in a fast-paced, figure-it-out environment
This is an in-office role at our beautiful offices in Soho, NYC.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity.
Not this one either?
Claude or ChatGPT reads the other 86,068 for you.
Get better matches →
