Account Manager
Mid-level Account Management role at Firstup. Remote, US · full-time · $120,000–$140,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own renewals, upsells, cross-sells, and expansion revenue across your existing customer portfolio
- Find whitespace, new stakeholders, and business units to build qualified expansion pipeline
- Create account plans tied to customer goals, retention priorities, and growth opportunities
- Build executive relationships and lead business reviews that connect Firstup’s value to ROI
- Maintain SFDC and Clari forecasts, join deal reviews, and apply MEDDPICC to complex opportunities
What you bring
- Four or more years in enterprise SaaS sales and account management
- A record of renewals, expansion revenue, and pipeline creation within existing accounts
- Experience with renewal proposals, account planning, territory strategy, and sales forecasting
- Success meeting quota while selling complex software to enterprise executive stakeholders
- A bachelor’s degree in sales, business administration, or a related field, or equivalent experience
Who this fits
You’ll suit this role if you’re a strategic enterprise account manager who can build executive relationships, connect product usage to business outcomes, and grow complex customer accounts. You’ll work remotely from the US in a full-time role, partnering closely with Customer Success and other internal teams.
From the employer
The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention.
Responsibilities
- Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
- Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
- Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
- Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
- Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
- Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
- Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
- Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
- Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
- Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
- Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
- Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
- Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.
Qualifications
- Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
- Four or more years of experience in Enterprise SaaS sales and Account Management
- Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
- Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
- Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
- Demonstrated success achieving quota attainment in a high-performing sales organization
- Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
- Experience leveraging consultative sales methodologies such as MEDDPICC preferred
- Strong executive presence with exceptional relationship-building, communication, and presentation skills
- Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
- Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities
Not this one either?
Claude or ChatGPT reads the other 60,181 for you.
Get better matches →