Customer Success Partner
At a glance
Mid-level Customer Success role at First Advantage. IN_Virtual · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run customer background-screening programs around each client’s operational needs and goals
- Build account plans, renew agreements, retain revenue, and find ways to expand products and services
- Develop relationships with decision-makers and influencers across client organizations
- Lead business reviews, connect clients with internal teams and partners, and reduce account risk
- Track client activity in Salesforce.com while working toward book-of-business growth targets
What you bring
- A bachelor’s degree or equivalent experience is required
- At least two years in a client-facing position, preferably with sales or sales-management experience
- Consultative selling, negotiation, listening, and account-expansion skills
- Expert Microsoft Office ability, particularly Excel and PowerPoint, plus intermediate Salesforce.com skills
- Strong written and spoken communication with comfort using technology and software systems
Who this fits
You’ll suit a customer-facing growth role that combines account management, consultative selling, renewals, and cross-selling. You’ll need to work independently and with a team, meet strict deadlines, and apply knowledge of FA production systems. The role is based virtually in India.
From the employer
The Customer Success Partner is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical’s top strategic accounts As a CSP, you will share in the responsibility for full end to end customer account management. A successful CSP not only manages the day to day screening program for the customer, CSP develops strategic relationships with the customer and identifies opportunities to expand SBC’s footprint within the customer via incremental products and services
Responsibilities: Implement and manage customer background screening programs to best align with customer’s organizational needs and goals Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging FA's products and services Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com. Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business, You are able to perform duties within strict deadlines You excel when working both within a team and independently You have solid knowledge of FA production systems
Job Qualifications: Bachelor's degree or equivalent experience
Experience: 2+ years’ experience in a client-facing role (Preferred) Sales and/or sales management experience Team management experience is a plus Strong client focus – commitment to delivering superior client experience and advocating for client needs
Consultative selling skills – experience expanding account reach, up/cross selling, new business development Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win Analytical skills – assess risk and opportunity, identify innovative ways to eAectively address client needs in a high-volume, transactional environment, analyse performance indicators and use to inform strategies and tactics Excellent oral and written communication skills Microsoft OAice – Expert (especially Excel and Power Point) Salesforce.com – Intermediate High comfort level with technology and software systems
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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