Client Onboarding
Fa Ewji Saasfaprod1 Open · verified Oct 2, 2026 At a glance
Mid-level Customer Success role at Fa Ewji Saasfaprod1. Fayetteville · full-time · $60,000–$80,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Contact clients to request and gather CDD documents, answer questions, and explain onboarding steps
- Review submitted records for accuracy, secure internal approvals, and help close gaps in required documentation
- Coordinate coverage, AML operations, and compliance reviewers to keep onboarding moving and escalate blockers
- Track onboarding workflows and timelines, while supporting consistent service metrics and expectations
- Work with regional teams on global KYC initiatives and process updates tied to policy, technology, or controls
What you bring
- At least five years in financial services, ideally in banking or another financial institution
- You bring client-facing relationship skills, including the ability to influence and work through stakeholder concerns
- You understand AML/KYC CDD rules and have familiarity with onboarding, documentation, and compliance operations
Who this fits
This role suits someone with strong client coordination skills and practical knowledge of CDD onboarding. The position is based in Fayetteville, North Carolina, and involves working with global teams.
From the employer
Client Onboarding
Location: Fayetteville, NC
Type: Full-time
Job Summary
We are seeking a highly skilled and client-focused Outreach Specialist to support AML/KYC onboarding activities for one of our strategic financial services clients. In this role, you will act as a key connector across client outreach, banking coverage teams, and AML operations—helping ensure timely, accurate, and complete documentation for Client Due Diligence (CDD) requirements.
You will serve as a primary point of coordination for onboarding activities, reaching out to clients for required documentation, addressing questions, and helping navigate process requirements. This is an impactful opportunity to combine relationship management, regulatory expertise, and cross-functional collaboration while contributing to a seamless onboarding experience for high-priority clients.
Responsibilities
Client Outreach & Coordination
- Serve as the main point of contact for outreach related to AML/KYC onboarding documentation.
- Engage directly with clients to request, clarify, and collect CDD materials.
- Coordinate between coverage teams, AML operations, and compliance reviewers to support timely onboarding.
- Act as an escalation point for operational or documentation-related challenges.
Onboarding Process Management
- Track onboarding populations and workflows in partnership with coverage and operations teams.
- Review incoming documentation for accuracy and completeness; obtain necessary internal approvals.
- Apply strong knowledge of CDD requirements to guide clients and resolve documentation gaps.
- Support consistent adherence to onboarding metrics, timelines, and service expectations.
Cross-Functional Collaboration & Continuous Improvement
- Partner with teams across regions and lines of business to align with global KYC initiatives.
- Support adoption of process enhancements related to policy changes, technology improvements, and control remediation.
- Promote a culture of partnership, collaboration, and seamless service delivery.
Eligibility Requirements
- 5–10+ years of experience in financial services, preferably within banking or financial institutions.
- Strong client-facing experience with demonstrated relationship management and influencing skills.
- Solid understanding of AML/KYC CDD requirements and industry best practices.
- Familiarity with operational workflows for onboarding, documentation, and compliance processes.
- Ability to anticipate issues, problem-solve proactively, and navigate complex onboarding scenarios.
- Comfort collaborating across global teams and working with diverse stakeholders.
Preferred Qualifications & Experience
- Bachelor’s degree preferred.
- Experience with CDD requirements for legal entities across global jurisdictions.
- Knowledge of investment banking or capital markets products and onboarding processes at international banks
In the US, the target base salary for this role is $60,000 - $80,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Not this one either?
Claude or ChatGPT reads the other 94,877 for you.
Get better matches →
