Customer Success Manager – Platinum
Fa Evmm Saasfaprod1 Open · verified Oct 16, 2026 At a glance
Manager-level Customer Success role at Fa Evmm Saasfaprod1. Pune · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned customer accounts to protect revenue, limit churn and find ways to grow each relationship
- Review account revenue and product usage, then recommend steps to reduce losses and uncover added revenue
- Renew customer data circuits before their contract terms end and identify opportunities to sell more services
- Visit customers on a planned schedule and coordinate retention work with sales, product, IT and service teams
- Review customer complaints, including repeat issues, and connect complaint handling with retention efforts
What you bring
- A master’s degree from a recognized university, in any discipline
- At least seven years in roles where you worked directly with clients
- You understand telecom solutions and have worked in a high-tech setting
Who this fits
This role suits an experienced, customer-facing professional who can manage revenue, retention and customer relationships. You’ll need to work across commercial, service assurance, collections and technology teams, and visit customers on a designated schedule.
From the employer
Broad Role Description
A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.
To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn.
Key Role DeliverablesThe person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn, analysis of revenues across all products and solutions.
- Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
Right Person (Qualification & Experience)
- Master’s degree in any discipline from a recognized university. Preferred educational background: B.Tech, Engineering, Management, Business Administration, or a related field.
- A minimum of 7 years' experience in Client facing roles.
- Understanding of Telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation & execution abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.
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