Brand Ambassador 12 month FTC- Selfridges London - Hermès Parfums & Beauté
At a glance
Mid-level Brand Marketing role at Fa Eoic Saasfaprod1. London · full-time · no salary stated · we estimate £48,000–£59,000.
Fa Eoic Saasfaprod1 has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome shoppers, understand their needs, and recommend suitable Hermès beauty products
- Sell enthusiastically, provide after-sales care, and encourage customers to return
- Keep the counter clean, stocked, labelled, and ready for sales activity
- Set up point-of-sale promotions using materials supplied by operational marketing
- Share your beauty knowledge with ambassadors, Beauty Experts, and Head Office colleagues
What you bring
- At least two successful years selling cosmetics for a well-known quality house or retailer
- Strong interest in beauty and fragrance, with knowledge of fragrance, skincare, or makeup
- Fluent English, with additional languages considered an advantage
- Strong awareness of colour matching
Who this fits
This is a full-time, twelve-month fixed-term role at Selfridges in London. You’ll suit a customer-facing sales environment if you are engaging, empathetic, highly presentable, and motivated by service and challenge. A team-oriented approach, enthusiasm for art and fashion, and confidence using stories to create imagery for customers are important.
From the employer
PRINCIPAL ACTIVITIES:
- Welcome all customers warmly on the counter
- Listen attentively to customers’ requirements in order to recommend the most suitable products
- Inspire customers to dream by introducing them to our products
- Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers and encourage return visits
- Demonstrate an excellent knowledge of the house’s products and achieve additional sales alongside the product(s) initially chosen by the customer wherever possible.
GENERAL DUTIES:
- Maintain the counter to a high standard, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Beauty Experts and the wider Head Office team.
Education and/or work experience:
- At least two years’ successful experience in a cosmetics sales post for a well-known quality house or retailer.
Expertise:
- You must demonstrate a keen interest in the world of beauty and fragrance and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English, and additional languages would be advantageous
Personal and environmental presentation:
- Ensure close attention is paid to the cleanliness and tidiness of the sales space
- Ensure you are always highly presentable
- Being in direct contact with our customers, you are enthusiastic and have engaging interpersonal skills
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- Enjoy a challenge and thrive in a sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Are passionate about art and fashion
- Have a good awareness of colour matching.
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