Account Manager, Enterprise Growth Strategy
Extend Open · verified Aug 2, 2026 Mid-level Growth Marketing role at Extend. San Francisco · full-time · $140,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own growth and relationship strategy for the biggest omnichannel merchants
- Track program performance and turn the data into moves that show clear ROI
- Run quarterly business reviews with executive leaders at Fortune 500 brands
- Push new product features and go-to-market plans across your accounts
- Handle promotional strategy and the marketing development budgets you manage
What you bring
- A bachelor's degree plus five to seven years in fast-moving startups or Big 4 consulting
- Skill at simplifying complex problems and turning big goals into concrete plans
- A grasp of what drives value in revenue-share models
- Presence to hold your own with C-suite and senior stakeholders
- Solid project and program management chops across cross-functional teams
Who this fits
This suits a strategic operator who has cut their teeth in consulting or startup environments and is comfortable steering large enterprise relationships. You should be based near the San Francisco Bay Area. Expect roughly 15-20% travel to client sites. Target earnings are $140,000 OTE, combining base and variable pay.
From the employer
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.
What You'll Do:
- Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
- Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
- Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
- Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
- Drive go-to-market strategies and adoption of new product features across your book of business.
- Manage promotional strategy and marketing development budgets.
- Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
- Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
- Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
- Inform product roadmaps and features by gathering customer feedback and conveying market needs.
What We're Looking For:
- Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
- A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
- In-depth understanding of value drivers in revenue share business models.
- Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
- Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
- Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
- Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
- Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
- Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.
Expected Pay Range: $140,000 OTE (On Target Earnings)*
*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.
Travel: Estimated 15-20% travel to client sites and other locations as needed.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.