Project Leader, Optimization Team, Communications
Explore RH Careers Open · verified Oct 16, 2026 At a glance
Mid-level Communications role at Explore RH Careers. Corte Madera · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Run communications from request intake through research, approval, release and follow-up, keeping the calendar and version records current
- Gather and verify updates with Merchandising, Product Development, Planning, Operations and field teams before sharing them
- Turn product, pricing, availability and operational details into usable messages for customer-facing and Delight teams
- Research merchant product questions and create announcements, FAQs, guides and selling resources
- Use field feedback and repeat questions to improve communication accuracy, consistency and ease of use
What you bring
- At least five years in internal communications, content development, retail operations, project coordination or a related area
- Strong writing and speaking skills, including simplifying complex information for different audiences
- Project management ability to organize details, stakeholders and competing deadlines
- Microsoft Office and Google Workspace proficiency
Who this fits
This mid-level role suits an organized communicator who can learn detailed product information and work across teams. Occasional travel for meetings, training or launches is part of the role, along with occasional after-hours work around launches and field needs. The work includes extended sitting and computer use, with occasional lifting or moving of materials weighing up to twenty pounds.
From the employer
RH is seeking a Project Leader, Optimization Team, Communications, to lead clear, timely, and elevated communications for our customer-facing teams. This role turns complex product, pricing, availability, and operational updates into concise, actionable messaging that helps teams serve clients with confidence. The ideal candidate is highly organized, self-motivated, and an exceptional writer and communicator who is passionate about product and thrives through teamwork and collaboration.
YOUR RESPONSIBILITIES
- Own the communications process from intake through research, drafting, review, approval, publication and follow-up; lead the communications calendar and maintain clear documentation and version control
- Stay connected and informed about changing business strategies and partner closely with Merchandising, Product Development, Planning, Operations, Field Teams and other business leaders to gather information, clarify intent and confirm accuracy before publication
- Translate complex product and operational details into concise, actionable communications that are easy for customer-facing and Delight teams to understand and use
- Develop strong knowledge of the RH assortment, support Merchant Q&A by researching product questions and coordinating accurate answers with cross-functional partners and create elevated announcements, FAQs, guides, selling tools and other resources
- Identify business needs and implement practical solutions and process improvements that increase accuracy, consistency and efficiency
- Monitor field feedback and recurring questions to improve communications and keep resources relevant, accurate and easy to navigate
- Build trusted cross-functional relationships and contribute as a flexible team member as priorities and business needs evolve
OUR REQUIREMENTS
- 5+ years of experience in internal communications, content development, retail operations, project coordination or related work; luxury retail or customer-facing experience preferred
- Exceptional written and verbal communication skills, with demonstrated ability to edit, simplify and organize complex information for different audiences
- Highly organized, with strong project management skills and the ability to manage multiple priorities, details, stakeholders and deadlines
- Strong industry knowledge or demonstrated ability to quickly learn and communicate technical details related to materials, craftsmanship, construction, care, availability and product performance
- Collaborative team player with proven experience building relationships and working cross-functionally with business leaders and Field Teams
- Proficiency in Microsoft Office and Google Workspace; experience with Canva, Salesforce or content-publishing platforms preferred, along with curiosity about the responsible use of AI and emerging tools
PHYSICAL REQUIREMENTS
- Extended periods of sitting, computer use, and content creation
- Occasional travel for team meetings, training sessions, or product launches as needed
- Occasionally lift and transport up to 20 lbs. of materials or product samples when supporting training or education initiatives
- Occasionally support work outside of business hours to meet deadlines aligned with product launches and field needs
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