Key Account Manager
At a glance
Mid-level Account Management role at Experian. Milan · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Retain and expand existing T1, T2, and T3 accounts while pursuing new prospects
- Find decision-makers in current accounts and use cross-selling or upselling to grow revenue
- Create account plans and contact approaches that support revenue objectives
- Present Experian’s proposition through client needs, business value, market knowledge, and competitor context
- Forecast monthly, manage client debt, and meet contact, retention, and growth KPIs
What you bring
- At least ten years in consultative sales, preferably within software or data
- Knowledge of, and connections across, financial services including banks, financial houses, or payment institutions
- Strong negotiation, commercial judgment, networking, written communication, and relationship-building skills
- The ability to explain complex offerings in business terms and work confidently with data, analytics, and business processes
Who this fits
This role suits a self-directed senior account seller who can grow existing customers, hunt for new business, and lead others. You’ll work in a field-based role connected to Milan and must meet the stated regulatory, training, and competency requirements.
From the employer
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.
Sales
- Identify new clients and qualify new opportunities
- Identify key contacts within existing accounts; cross selling and upselling accordingly
- Develop and maintain account plan to support revenue goals and objectives
- Build and implement an effective contact strategy
Processes
- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
- knowledge of the market we operate in and our competitors
Client
- Forecast accurately and consistently on a monthly basis and effectively manage client debt
Operational
- Ensure all KPIs surrounding client contact, retention, and growth are met.
Customer
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills and Experience
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- Demonstrable leadership of others
- Key Account Manager Senior
- 10 years experience in consultive sales roles, ideally in the sortwere / data industry
- Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)
CCNL: Metalmeccanico
Salary range = 52.100,00 - 67.750,00
Level=EB8
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
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