Technical Account Manager

Everise Open · verified Oct 2, 2026

2 Locations Full-time Manager Account Management

At a glance

Mid-level Account Management role at Everise. 2 Locations · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

Location2 Locations

EmploymentFull-time

PostedOct 2, 2026 · 0d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Coordinate client and Everise IT teams to identify technical problems and get production issues resolved quickly
Guide technical projects from planning through launch, managing timelines, risks, migrations and go-live support
Track and share performance measures that show client engagement and IT service results
Build relationships with client IT leaders and other stakeholders, advising them on technical options and change
Work with Services Sales on account opportunities and manage service portfolios for growth and profitability

What you bring

A computer science degree or comparable experience, plus seven to ten years in IT services or consulting
Working knowledge of at least two areas such as cloud, networking, application development, security or databases
Experience in IT project management and strong written, verbal and presentation skills

Who this fits

This manager-level role suits someone who can oversee client technical issues, projects and service portfolios while coordinating internal teams. You should be prepared to work outside standard hours when needed and join a continuous on-call rotation.

From the employer

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:
This Manager - Technical Account acts as the liaison between our clients and Everise IT, for the purpose of identifying technical issues and remediating them. The Technical Account Manager works closely with all teams in IT as well as the Client Services Team on proactive issue resolution, identifying technical solutions, and providing fast resolution to technical problems.he Clients & Vendors. Supervises Everise Client IT requirements.

Job Responsibilities

Lead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices for support to resolve production issues quickly.
Will lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy and go-live support.
Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client.
Create and maintain strategic relationships with key stakeholders within our customer organizations, including the IT Directors, CIO, and Line of Business leaders as well as technology professionals.
Build on client intimacy and become a reference / consultant for customers.
Will demonstrate a deep understanding of the market forces affecting our clients and offers insight into new ways of achieving objectives.
Must be a change agent by articulating the case for change and helping our clients evolve by leveraging IT differently for better business outcomes.
Is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service.
Is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent within Company legal, fiscal and personnel policies.
Occasionally leads sharing of best practices and guidance with team community
Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives
Frequently establishes and maintains relationships with Field Sales and internal client lines of businesses.

Qualifications

Bachelor’s Degree in Computer Science and/or a combination of equivalent experience: 7 - 10 years experience in an IT services or consulting, with a strong understanding of Corporate account support.
Fundamental knowledge in two or more of the following: Mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security.
IT Project Management background

Requirements

Outstanding customer service skills, as well as excellent verbal and written communications skills.
Demonstrated ability to be a team player and a willingness to lend a hand with any project
Ability to manage multiple projects, activities and tasks simultaneously
Ability to travel a plus
Ability to work off-hours as required, and participate in a 24/7 on call rotation
Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers.

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.