EverCommerce Payments - Customer Success Manager (Remote, US)
At a glance
Mid-level Customer Success role at EverCommerce. Remote, United States of America · full-time · $70,000–$80,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Build trusted-advisor relationships with assigned small-business accounts and guide their growth
- Learn the payment products, integrations, and services well enough to give consultative customer advice
- Run one-to-one account management while expanding repeatable outreach across channels and multi-location customers
- Find portfolio sales opportunities, including referrals, leads, and unused features that can lift usage and revenue
- Use account data to track performance, recommend actions, and help reduce customer attrition
What you bring
- You have two to four years managing an account portfolio, with SaaS experience considered helpful
- You have succeeded in a high-volume sales or account-management role with VP, C-suite, or small-business-owner contacts
- You can use Excel to examine large data sets and turn findings into planning and problem-solving decisions
- You communicate clearly in writing and conversation while staying organized against daily deadlines
Who this fits
This role suits a self-directed account manager who can balance individual customer work with scalable outreach and revenue goals. You can work remotely from anywhere in the United States, with office or fully remote options near company locations. You must be eligible to work without sponsorship, and travel to Denver or other North American offices may be required.
From the employer
At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
The EverCommerce Payments organization, also known as PaySimple, is focused on delivering unparalleled value to our partners and customers through frictionless embedded payments and commerce solutions at scale.
We are looking for a Customer Success Manager to join our EverCommerce Payments brand to develop deep relationships with an assigned portfolio of our most valuable customers to educate, drive adoption, and masterfully navigate value add conversations with customers who utilize our software and payment solutions.
You are an experienced and strategic account manager who has managed a large portfolio of accounts, preferable in the SaaS space. You have experience scaling playbooks and balancing 1:1 and 1:many outreach. You are comfortable and confident in outbound communication to a diverse set of stakeholders and company representatives. You are a self-motivated individual who prides yourself on building and leveraging relationships to drive revenue, advocating for customers, and keeping cool under pressure. You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals. You thrive in an environment that you can help evolve, grow, and improve as we expand into new territories, businesses, and products. You are comfortable and confident working with large data sets in order to make recommendations to small business owners and/or track and report on the performance of your portfolio. Not required, but highly valued: experience in the electronic payment processing industry, associated pricing models, and industry best practices.
Responsibilities:
Establish yourself as a trusted advisor to your accounts, lending your business acumen to growing SMBs
Master our payment solutions, supported products and services, and integration capabilities in order to provide small business customers with consultative guidance
Scale playbooks and best practices across multi-location accounts, third-party partners, integrated software solutions
Ongoing management of 1:1 accounts and implement 1:many strategies for channel growth
Identify on-going sales opportunities within portfolio to generate growth, referrals, and new leads
Upsell unused functionality and features in order to increase utilization, revenue, and reduce attrition
Passionately support EVCM Payments /PaySimple's commitment to create an outstanding experience for all of our customers
Experience and Skills:
2–4 years managing a portfolio of accounts (SaaS account management a plus)
Experience and demonstrated success in a high-volume sales or account management capacity, engaging with VP/C-suite/SMB owners
Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis
Ability to prioritize the most important activities daily to maximize time spent on each account
Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions.
Strong written and oral communication skills
A team player who performs well independently
Ability to multitask, take direction and execute with precision
Must be a confident, adaptable self-starter
Previous payment processing related experience a plus
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation:
The on-target earnings compensation (base + commissions) for this position is $70,000 to $80,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
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