Customer Success Manager
At a glance
Mid-level Customer Success role at EROAD. Sydney · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of customer accounts and build durable working relationships
- Increase retention and account growth across the customers you own
- Serve as the product specialist customers rely on for guidance and answers
- Coordinate with Sales, Product, Supply Chain and Finance to fix problems and uncover opportunities
- Update the Customer Success Team Lead within the broader customer success group
What you bring
- Around three years in customer success, customer service or customer-facing account management
- Professional experience in technology or SaaS
- Hands-on work within Agile, Scrum, Kanban or another structured delivery approach
- Familiarity with CRM systems
Who this fits
You’ll suit a customer-facing account owner who can advise customers on products while balancing retention and growth. The role is based in the Sydney office and reports to the Customer Success Team Lead.
From the employer
Customer Success Manager | Sydney | EROAD
ABOUT THE COMPANY
EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
WHAT YOU'LL DO
This is a customer-facing role where you'll be the trusted advisor behind every account's success.
- Own a portfolio of customer accounts and build relationships that last
- Drive retention and growth across your portfolio
- Act as the go-to subject matter expert on our products for your customers
- Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
- Report to the Customer Success Team Lead as part of a wider customer success function
WHAT YOU NEED
Here's what will set you up to succeed in this role.
- Around 3 years in a customer success, customer service or customer-facing account management role
- A background in the technology or SaaS industry
- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
- Familiarity with CRM tools
WHY JOIN
Here's what you can expect as part of the EROAD team.
- Be part of a high-growth, innovative technology company making a genuine difference for customers
- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
- Work alongside a talented and collaborative team
- Competitive benefits package
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