Solutions Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Equifax (External). Heredia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Lead client onboarding, system changes, and data fixes from signed contract through post-launch support
- Apply project management practices to activate services efficiently and keep each enablement project on track
- Guide clients through configuration choices, explain service value, and suggest enhancements based on their feedback
- Investigate implementation and product issues, then work with clients on practical resolutions
- Coordinate and test new data feeds or corrections with Operations, Product Management, Sales, and Technology
What you bring
- A bachelor’s degree or four years of equivalent business experience in implementation or client-facing work
- B2 English with strong spoken, written, and presentation communication skills
- Experience with HTML, XML, and web services from business or education
- Experience using employee self-service or SaaS web applications from business or education
- Experience with Python, APIs, and SQL from business or education
Who this fits
You’ll fit a mid-level, client-facing implementation role in Heredia, Costa Rica if you can combine technical troubleshooting with project ownership and consultative guidance. The work suits someone comfortable coordinating cross-functional teams, explaining technical subjects clearly, and maintaining client relationships through go-live support. It is a full-time role in fulfillment and operations.
From the employer
The Implementation Specialist uses product knowledge, project management principles, and client relationship skills to lead clients through successful onboarding, system enhancements, and data correction for their contracted Equifax Workforce Solutions’. They will provide consultative guidance throughout the implementation lifecycle from contract signature through go-live hypercare. This position will also serve as our clients’ champion within Workforce Solutions, ensuring our company is consistently delivering compliance services that are of superior quality.
What You’ll Do:
Manages the technical implementation and quality of data for Equifax Workforce Solutions’ clients
Employs project management principles for an efficient activation of service(s)
Fosters client relationships throughout the project lifecycle, providing strategic direction and guidance to the client on configuration options
Demonstrates the value of service(s) through instructional presentations and proactively recommends enhancements or new services based upon client input
Researches and identifies service/product issues reported through the client or found through Implementation of new file and work with client to create a resolution
Coordinates, tests, and executes the transfer of new data feeds or data corrections with clients to ensure that continuity and level of service(s) are maintained and/or enhanced
Holds the overall responsibility for the success of a client’s enablement project while operating in a cohesive, cross-functional team environment
Partners with the Operations, Product Management, Sales, and Technology teams for technical matters from advancement of technical proficiencies to problem resolution of any client issues
What you need to be eligible:
Bachelor's Degree or 4 years of equivalent business experience in an implementations/client-facing role.
B2 English proficiency with excellent verbal and written communication/presentation skills.
1-2 years of prior business or educational experience working with HTML, XML and web-services.
1-2 years of prior business or educational experience with employee self-service or SaaS web-based applications.
1-2 years of prior experience or educational experience in Python, APIs and SQL.
What Could Set You Apart:
File Management & Data Transfer: Strong proficiency in handling diverse file formats and successfully executing complex, highly accurate data transfers.
Project Management & Prioritization: Proven track record of managing competing deadlines, delegating tasks effectively, and delivering projects on time.
Adaptability & Problem-Solving: Quick learner who thrives in fast-paced environments, resolving issues and making decisions with minimal supervision.
Cross-Functional Team Coordination: Skilled at aligning multidisciplinary teams to solve complex operational challenges within designated timeframes.
Technical Communication & Client Strategy: Ability to simplify complex technical concepts and build strong, strategic client relationships throughout the project lifecycle.
Primary Location:
CRI-HerediaFunction:
Function - Fulfillment / OperationsSchedule:
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