Distribution Specialist - Outage Communications & Operational Systems - Atlanta, GA
At a glance
Mid-level Communications role at Emje. Atlanta · full-time · no salary stated · we estimate $52,500–$126,750.
Emje has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Support outage communications platforms, dashboards, reporting tools, and other applications used by Distribution Operations
- Check operational data for accuracy and turn findings into information that supports decisions
- Help keep outage messages consistent and coordinate with Customer Care on communication processes
- Troubleshoot system problems with business teams, technology groups, vendors, and field personnel
- Maintain user access and system profiles, prepare training materials, and take part in upgrade testing
What you bring
- At least three years in utility operations, outage communications, operational technology, reporting, customer service, or a related area
- Experience working with enterprise applications, business processes, and technology solutions
- Ability to interpret operational data, resolve system issues, and manage competing assignments to deadlines
Who this fits
This role suits someone who can coordinate across operations, customer care, technology, vendors, and field teams, and stay effective during high-pressure events. You must be available for storm duty rotations, emergency response, extended hours, and operational support outside regular business hours when needed.
From the employer
Outage Communications & Operational Systems Support
Job Summary
The Distribution Specialist provides operational support for outage communications, reporting, dashboards, storm response applications, and other distribution support tools. This role serves as a liaison between Distribution Operations, Customer Care, Technology Organization (TO), field personnel, and leadership to ensure system reliability, data accuracy, effective customer communications, and user readiness. The position supports both daily operations and storm restoration activities through reporting, training, system administration, troubleshooting, and continuous improvement initiatives.
Job Responsibilities
Support outage communication platforms, reporting tools, dashboards, and operational applications.
Monitor and validate operational data to ensure accuracy and support informed decision-making.
Support customer communication processes and assist with maintaining consistent and effective outage messaging.
Partner with business stakeholders, Technology Organization (TO), vendors, and support organizations to troubleshoot system issues and implement solutions.
Assist with application administration activities, including user access, profile maintenance, and system readiness.
Facilitate, develop, and maintain user training materials, standard operating procedures, job aids, and user documentation.
Participate in User Acceptance Testing (UAT) for system upgrades, enhancements, and new technologies.
Support storm preparation, restoration activities, and emergency operations, including participation in storm duty rotations and extended operational support as needed.
Identify opportunities for process improvements and support continuous improvement initiatives across Distribution Operations.
Job Requirements
Minimum of three (3) years of experience in utility operations, outage communications, operational technology, reporting, customer service, or related fields.
Ability to analyze operational data and translate findings into actionable business insights.
Experience supporting enterprise applications, business processes, and technology solutions.
Strong troubleshooting and problem-solving capabilities in a fast-paced operational environment.
Ability to manage multiple assignments and priorities while meeting deadlines.
Availability to support storm restoration efforts, emergency response activities, and after-hours operational needs when required.
Skills & Education
Education
Bachelor's degree in Business Administration, Technology, Communications, or a related discipline preferred.
Relevant utility operations, customer service, technology support, or outage management experience desired.
Skills
Proficiency in Microsoft Office Suite, including Word, Outlook, Excel, Teams, SharePoint, and Power BI.
Excellent written and verbal communication skills.
Experience developing reports, training materials, and business documentation.
Knowledge of electric utility operations, outage restoration processes, and distribution operations preferred.
Ability to build collaborative relationships across multiple organizations and stakeholder groups.
Strong organizational and project coordination skills.
Basic computer skills required.
Behavioral Attributes
Demonstrates a strong commitment to safety, operational excellence, and customer satisfaction.
Takes initiative and ownership of assigned responsibilities.
Maintains composure and effectiveness during high-pressure situations, including storm restoration events.
Demonstrates adaptability and a willingness to learn new technologies and processes.
Works collaboratively across teams and builds positive working relationships.
Displays sound judgment, attention to detail, and accountability for results.
Communicates effectively with employees, leadership, vendors, and business partners.
Embraces continuous improvement and seeks opportunities to increase efficiency and effectiveness.
This position may require participation in storm duty rotations, extended work hours during emergency events, and support of operational activities outside of normal business hours.
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