eCommerce Coordinator

Eljs Open · verified Sep 13, 2026

Singapore Mid-level Ecommerce Marketing

Mid-level Ecommerce Marketing role at Eljs. Singapore.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Lead the regional online-store rollout and new omnichannel services across four markets
Coordinate acceptance testing, launch readiness, stakeholder updates, risks, costs and process training
Manage ecommerce returns, personalization requests, inventory checks and warehouse follow-ups
Handle sold-order sourcing with stores and support fragrance planning and back-order work
Improve operational reports, packaging plans and processes across distribution activities

What you bring

A bachelor’s degree or an equivalent qualification
One to two years in supply chain, sales or stock analysis within luxury or retail
Advanced Excel capability with strong analytical and detail-focused work habits
Clear written and verbal communication, plus sound diplomacy

Who this fits

You’ll suit a detail-focused coordinator who can connect stores, warehouses, carriers, finance, planning teams and regional stakeholders. The role is listed in Singapore and supports ecommerce operations across Singapore, Malaysia, Hong Kong and Taiwan. A bachelor’s degree, relevant luxury or retail experience and advanced Excel skills are required.

From the employer

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
Do you love making a difference?

The eCommerce Coordinator will be overseeing the go live & hypercare management of a key project for TCO: the ecommerce expansion in Singapore, Malaysia, Hong Kong & Taiwan, and the implementation of new omni channel capabilities in the region (Ship from store, Click & collect…), collaborating with cross functional regional teams across markets & Global teams.

Post Go live, s/he will then be in charge of the returns & personalization management of eCommerce Orders. S/he will also assist on the completion of daily activities that support distribution and inventory initiatives for South Asia Pacific, such as inventory reconciliation or sold order management, to make optimum use of the Company's inventory. S/he acts as the direct liaison to all retail branches and sales organizations for sales support and communication.

Responsibilities

Project coordination for our Ecommerce expansion & new omni-channel capabilities implementation

Coordination of the project, including timely follow up of action log to respect overall project timeline, risks escalation, costs monitoring, and all reporting / communication to main stakeholders.
Coordination & monitoring of the UATs (User Acceptance Tests) to run prior to go live to check the proper system integration between the Ecommerce Front End, the Order Management System (OMS), the Warehouse Management System (WMS), the financial system (ERP) & our carriers, guaranteeing readiness for Go live
Change management support through communication, trainings, support of users on process changes
Definition of the standard operating procedures (SOP)
Hypercare management post go-live

Warehouse team support: Ecommerce returns & personalization management, Inventory reconciliation + various operational follow ups

Ecommerce Returns management post Ecommerce Go live: coordination of all returns to the Warehouse, from liaison with Carriers for pick up, 3PL for quality check & return order generation, Client Care Center & finance for refund management
Ecommerce Personalization management post Ecommerce Go live: coordination of all personalization requests for Ecommerce orders, from store pick up for store generated orders, Warehouse & Repair Center flow coordination, and carriers for home delivery to Client
Inventory Reconciliation between systems & stock adjustment when necessary & justified.
Follow up on discrepancy reporting when there is shipment dispute for inbound/outbound.
Packaging forecast & sourcing
Review and timely follow up of optimization projects and operation performance.
Reports optimization

Planning Team support: sold order management

Follows up with stores on their request for sold orders when they are out of stock: identifies where to best source the orders, raises orders in the system if can be fulfilled within the zone and coordinates with global in case can only be fulfilled from other regions.
Key user for Sold order process automation using AI tool developed by Global Teams
Supports planning activities on Fragrance (order placement based on forecasts & tester requirements, back orders management)
Reports optimization & process improvement

Qualifications

Bachelor’s degree or equivalent
1-2 years’ experience in Supply Chain, sales and stock analysis in Luxury or retail industry
Advanced proficiency in Excel
Excellent written/verbal communication and diplomacy skills
Strong analytical skills and detail oriented

Preferred

Knowledge of Analytics/Reporting tools (such as Power BI, Business Objects, etc.)