Customer Engineer Thermal
At a glance
Mid-level Solutions & Sales Engineering role at Egup. Madrid.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Install, maintain, and repair company products at customer sites across your assigned area
- Answer service requests, follow field procedures, and keep dispatch updated on open work
- Control spare parts held in your service van and complete required job paperwork accurately
- Support emergency troubleshooting for key customers while identifying and passing on service opportunities
- Record installed-base errors and coordinate daily operational work with your supervisor
What you bring
- A high-school qualification in air conditioning or electrical engineering
- Prior technical-service work with air-conditioning equipment in a service or testing setting
- Native-level command of the local language plus good English
- Strong computer skills, organization, and the ability to work under pressure
Who this fits
This role suits a field service engineer who can work directly at customer premises, manage parts and documentation, and build practical customer relationships. You must be flexible about work hours, including frequent nights and weekends that may be scheduled with little notice. The position is based in Madrid and requires compliance with customer-site, safety, environmental, and waste-handling rules.
From the employer
As a Field Service Engineer, you will be responsible for the installation, service, and repair of company products at customer premises. You will maintain strong working relationships with customers, sales teams, distributors, and other stakeholders within your assigned area.
You will manage the assigned spare parts VAN stock, ensuring proper availability and control. All technical interventions must be carried out in full compliance with the environmental guidelines established by Vertiv Spain, as well as any specific requirements applicable at customer facilities.
Key Duties & Responsibilities
- Respond, in a professional manner, to all assigned service calls while on duty
- Read, understand, and comply with all procedures outlined in the Field Procedure Manual
- Perform all work in a safe manner, and in accordance with established company safety policy and local regulations
- Keep dispatching center informed of your schedule and the status of all open jobs
- Ensure spare parts are properly accounted for using established parts procedures
- Submit periodically paperwork in a timely, accurate and complete manner and, in case of Wireless Field Service, debrief the performed job at the Customer’s premises
- Maintain the accuracy of the customer and installed base database by reporting errors
- Report and promote sales or service leads to the proper department.
- Actively seek for tech. leads and service business opportunities.
- Being a reference point for key customers in case of emergency and troubleshooting
- Work closely with department supervisor to assist with day to day operational duties
- Ensure availability to work during week-end and night in compliance with local labor laws
- Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv Spain, and those that are specific to the client's facilities where the intervention is carried out
- To attend to the environmental trainings that are locally required.
- To know and to comply with the waste producer’s requirements established by the current legislation, concerning the handling, transfer and storage of the wastes until their delivery to an authorized waste management company.
- To know and to comply with the procedures, instructions and action plans established by Vertiv Spain
Key Dimensions
- Handling about 40 orders per month
Job Requirements
- School Background
- Air Conditioning or Electrical engineering high school diploma
- Language skills
- Native in the local language; Good English
- Technical / Functional skills
- Previous experience in technical service area working in a service or test environment of Air conditioning equipment
- Computer Literate
- Well organized and able to work under pressure
- Very Flexible Work-Hours
- Working condition
- A significant amount of after hours and weekend work, frequently scheduled with little notice
- Travel
Notes
The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.
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