Temp- Referrals and Communications Coordinator
At a glance
Mid-level Communications role at EBNHC. Revere · full-time.
Pay not stated Communications salary
growthroles summary, based on the employer's posting.
What you'll do
- Handle PACE callers’ needs in one interaction when possible, using the required call-routing and referral workflows
- Arrange internal and external appointments around participant or caregiver preferences, then coordinate transportation
- Log and direct phone requests to the right team, including medication refills and calls needing urgent transfer
- Cancel appointments when requested and alert the department affected by the change
- Coordinate with center secretaries and transportation schedulers to align PACE centers, care teams and transport
What you bring
- You have at least two years in customer service; healthcare experience is preferred
- You can communicate fluently in Spanish
- You hold a high school diploma or GED; an associate degree is preferred
- You can prioritize and solve problems independently while handling a fast-moving mix of tasks
Who this fits
This role suits someone who is comfortable serving callers, coordinating schedules and following call-handling workflows. It is based at the Revere location, with a hybrid arrangement. You’ll work under the PACE Referral and Communications Manager and coordinate with center secretaries, transportation schedulers and the interdisciplinary team.
From the employer
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.
Time Type:
Full timeDepartment:
PACE Referral & CommunicationAll Locations:
300 Ocean Avenue – ReverePosition Summary:
The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately. The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows. The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources.DUTIES and RESPONSIBILITIES
- Cancel appointments at participant/caregiver request and notify appropriate department.
- Complete telephone encounters and route to appropriate department per workflows.
- Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.
- Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines
EDUCATION:
HS Diploma/GED required; Associates degree preferred. Fluency in Spanish required.
EXPERIENCE:
- Minimum two years of experience in a customer service setting required; Healthcare setting preferred. Computer skills: Windows, Outlook, and experience with EPIC preferred. Able to work effectively with the Interdisciplinary Team. Excellent critical thinking skills with the ability to prioritize and problem solve independently. Ability to work well in a fast-paced, multi-functional environment.
SKILLS/ABILITIES:
- Strong computer skills Good communication skills
- Ability to work independently Strong critical thinking skills.
Salary Range: $22.00/hr. up to $33.00/hr.
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
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