Enterprise Customer Success Manager - West

Doppel Open · verified Oct 12, 2026

San Francisco Manager Customer Success

At a glance

Manager-level Customer Success role at Doppel. San Francisco · $150,000–$190,000 OTE.

On-target earningsStated by Doppel

$150,000 – $190,000

On-target earnings for this role, in USD per year, as published in the posting. Base plus commission; the split is in the posting.

RoleCustomer Success

SeniorityManager

LocationSan Francisco

OTE$150,000–$190,000

PostedOct 9, 2026 · 4d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Run a portfolio of enterprise accounts, building relationships with customer stakeholders and guiding onboarding, adoption, and renewals
Check account health, address emerging risks, and take steps to protect customer retention
Train customers on the platform and share practices that help them use it more fully
Work with Sales on expansion opportunities and lead business reviews focused on customer results and ROI
Bring customer feedback to Sales, Product, and Operations to inform service and product improvements

What you bring

At least two years in customer success, account management, or a similar customer-facing SaaS or cybersecurity role
You can handle several accounts at once, set priorities, and use account data to guide decisions

Who this fits

This role suits someone comfortable with a busy customer portfolio, shifting priorities, and independent problem-solving. You must be authorized to work where you are based; visa sponsorship is unavailable. The role is based in San Francisco.

From the employer

The Role

At Doppel, we focus on building a culture where people feel respected, supported, and trusted to do meaningful work. We value clarity, collaboration, and solving real problems for our customers and teammates.

We are looking for a Enterprise Customer Success Manager to manage and grow a portfolio of high-growth customers, ensuring they achieve measurable value from Doppel’s platform. In this position, you will drive adoption, retention, and expansion while acting as a trusted advisor and advocate for your customers.

What You Will Do

Own a portfolio of enterprise customers, building strong, trust-based relationships across stakeholders
Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
Proactively monitor account health, identify risks early, and take action to mitigate churn
Drive product adoption through training, enablement, and best practices
Partner with Sales to identify and execute on upsell and expansion opportunities
Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
Operate efficiently across a high-volume book of business using scalable processes and tools
Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
Surface customer feedback and insights to influence product and operational improvements

What We Are Looking For

2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
Excellent communication and relationship-building skills with both technical and non-technical stakeholders
Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
Experience with data-driven decision making and account health tracking

Traits that set you apart:

A proactive problem solver who identifies issues early and takes ownership to resolve them
Leads by example—demonstrates accountability, follow-through, and a high standard of execution
Resourceful and adaptable, able to navigate ambiguity and find solutions independently
Customer-first mindset with a strong sense of urgency and bias toward action
Curious and motivated to continuously learn and improve

Candidates must be authorized to work in the territory in which they're working. We are not currently able to sponsor visas.

$150,000 - $190,000 OTE

We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please let us know if you require any accommodation during the application or interview process, to perform essential job functions, or to access the benefits and privileges of employment.

Salary Range$150,000—$190,000 USD