Client Success Manager

Directors Investment Group dig.family Open · verified Sep 25, 2026

Abilene Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at Directors Investment Group. Abilene · full-time.

Pay not stated

RoleCustomer Success

SeniorityManager

LocationAbilene

EmploymentFull-time

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Bring new digital marketing clients onboard by setting up records, arranging calls, and collecting needed details
Stay in touch with assigned clients, handling accounts proactively and strengthening ongoing relationships
Plan and schedule social posts across platforms while matching each client’s voice and marketing aims
Coordinate requests, initiatives, and timelines with internal teams across multiple client accounts
Review campaign results with clients during recurring account and renewal conversations, keeping records current

What you bring

Strong writing and speaking skills, along with demonstrated ability to serve customers and build relationships
Exceptional organization and detail focus for managing several projects and deadlines at once
Working knowledge of Microsoft Office Suite, social platforms, Teams, Hootsuite, and web applications
Interest in social media and digital marketing, paired with creative thinking and practical problem solving

Who this fits

You’ll suit this role if you enjoy being the main contact for digital marketing clients while juggling account work, content, and deadlines. It calls for a self-directed, team-oriented communicator who can maintain accurate documentation and collaborate across functions. The position is based in Abilene, Texas.

From the employer

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, let’s talk!!

We are seeking a motivated, organized, and customer-focused individual to join our team as a Client Success Manager. In this role, you will serve as the primary point of contact for a portfolio of digital marketing clients, building strong relationships while coordinating marketing efforts and ensuring an exceptional client experience. The ideal candidate is an excellent communicator who enjoys managing multiple projects, collaborating with cross-functional teams, and helping clients achieve their marketing goals.

Responsibilities

Onboard new digital marketing clients, including creating client records, coordinating client calls, and gathering required information.
Build and maintain strong client relationships through proactive communication and ongoing account management.
Develop, schedule, and manage social media content across various platforms while maintaining each client's brand voice and marketing objectives.
Collaborate with internal teams to coordinate marketing initiatives, client requests, and project timelines.
Monitor marketing performance and communicate campaign insights during regular client review and renewal meetings.
Maintain accurate client records, content calendars, and account documentation.
Manage multiple client accounts while delivering exceptional customer service and meeting established deadlines.

Qualifications

Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Highly organized with exceptional attention to detail.
Self-motivated with the ability to prioritize and manage multiple projects.
Creative mindset with an interest in social media and digital marketing.
Team-oriented with strong problem-solving skills.
Proficient with Microsoft Office Suite, social media platforms, Teams, Hootsuite, and other web-based applications.

About Funeral Directors Life

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer