Strategic Account Manager Groceries - Serbia

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Are you hungry, ambitious and looking to turbo charge your career? Say no more!

We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.

We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes!

We can only do so with strongly motivated, efficient, passionate, hardworking, creative people. Feel identified? Keep reading!

YOUR MISSION

As the Grocery Strategic Account Manager (SAM) for Q-Commerce Serbia, you’ll own and grow the cornerstone of the Glovo app. You won't just be managing accounts; you’ll be the driving force behind how thousands of users get their daily essentials—from local artisanal shops to the country's biggest supermarket chains

THE JOURNEY

• Build and maintain relationships with Top Glovo’s Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)

• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)

• Be responsible for our partners business performance, analyze their main KPIs and ensure growth

• Prepare reports and dashboards to present to partners / use as source of operational improvements

• Get feedback from our partners and translate it into product, marketing and operations improvement

• Onboard new partners on our platform by providing them all the necessary tools and information

• Meet monthly and quarterly objectives defined by the company

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

• Report to the Head of Q-commerce

WHAT YOU WILL BRING TO THE RIDE

• Minimum 4 years of total experience in Account Management or Business Consultancy.

• Knowledge of the Retail & Grocery industry is a significant plus

• Proactive, organized, and obsessed with detail and accuracy

• Sets ambitious goals and achieves business results, acts quickly, decisively and effectively. Sets priorities, analyses how to manage diverse tasks and how the choice of tasks affects productivity. Assess risks and changes direction when needed

• Problem solving with strong commercial and analytical skills

• Stakeholder and relationship management - Build long term, value-based relationships with Partners/internal stakeholders, influence and do through others, effectively push for action, get resources, remove roadblocks

• Have excellent communication and negotiation skills

• Autonomous and self motivated who is able to work in a highly demanding environment

• Data-driven mentality and a result oriented mindset

• Strategic vision - Ability to understand business and the environment in which they operate (industry), ability to see possible changes in the business, think ahead to stay competitive in the market, ability to include insights about the future into strategic plans

• Is a reference in the field and highly knowledgeable in his/her area

• Computer literate; good knowledge of Google Docs, MS Office and Salesforce

• Full proficiency in Serbian and fluent in English is a must

We believe driven talent deserves:

💪 Top-notch private health insurance to keep you at your peak.

🍔 Monthly Glovo meal benefit to satisfy your cravings!

🏊 Company sponsored Fitpass to keep you energized.

🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

👪 Enhanced paternity leave.

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!