Key Account Manager Croatia

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Are you hungry, ambitious and looking to turbo charge your career? Say no more!

We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.

We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes!

We can only do so with strongly motivated, efficient, passionate, hardworking, creative people. Feel identified? Keep reading!

YOUR MISSION:

You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact.

*Note: This is a one-year fixed-term role with the possibility of an extension based on business needs.

THE RIDE:

• Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.

• Understand Partners' business goals and challenges to provide strategic guidance and support.

• Analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.

• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization.

• Take ownership of partner revenue performance, driving measurable growth.

• Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.

• Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.

WHAT YOU WILL BRING TO THE RIDE:

• 2+ years of experience in high-performance account management or business consultancy. Preferably in FMCG, food-hospitality, or on-demand delivery industry.

• Bachelor in Business Administration, Marketing, Economics.

• You’re motivated by pursuing ambitious goals with timely execution, and a proven track record of exceeding KPIs is a definite advantage

• Problem solver, data-driven with an analytical approach based on details.

• You are a highly organized, proactive individual with strong time management and prioritization skills, eager to engage in both strategic planning and hands-on execution to drive results.

• Good knowledge of internal tools such as Google suite. Salesforce is a plus.

• Native level of Croatian is required as proficiency in English.
  

WHAT THE RIDE WILL BRING TO YOU

• The opportunity to work in an exciting, bold and non-vanilla culture

• The chance to work with top talent and high-performing teams in top-notch innovation projects

• A fast-paced environment where you can grow and learn, every day!

• High performing teams need extra rest, our holiday is 31 days a year and the flexibility to work from anywhere for up to three weeks a year.

• 💳 Food and Transport benefic

• 💪 Top-notch private health insurance

• Multisport subscription with competitive fee

• And much more ..

We’re committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you you.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!