Customer Success Manager
At a glance
Mid-level Customer Success role at Delivery Hero. Kuala Lumpur · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the day-to-day contact for assigned customers and help them succeed with TabSquare solutions
- Build stakeholder relationships by learning each customer’s goals, problems, and operating context
- Increase usage through practical guidance, proactive recommendations, and regular reviews of customer health
- Track usage data, find improvement or expansion opportunities, and shape plans for renewals
- Work with sales, product, tech support, and commercial teams to resolve causes and reduce churn
What you bring
- At least two years in customer success, account management, project management, or a service-focused role
- Strong communication skills and the ability to influence stakeholders across different levels
- You can interpret data, turn it into useful customer advice, and manage several accounts at once
- A bachelor’s degree in Business, Marketing, Hospitality, Technology, or a related area is a plus
- You can travel when customer meetings or business requirements call for it
Who this fits
This role suits a customer-focused problem solver who can manage multiple accounts, analyze usage, and represent customer needs internally. You’ll work in a hybrid position based in Kuala Lumpur and report to the VP of Customer Success in Singapore. Technical familiarity with APIs, point-of-sale systems, and middleware interfaces would be useful.
From the employer
Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
At TabSquare, we believe dining is more than food – it’s about connection, celebration, and community. Our mission is to reimagine the way people dine and restaurants grow.
We empower thousands of restaurants and small-medium businesses across 10+ APAC markets with AI-powered ordering and engagement tools that democratize digital growth and create memorable dining moments for millions of customers.
Learn more at www.tabsquare.ai
As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.
If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.
This position will report to the VP of Customer Success based in Singapore.
Responsibilities:
Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
Drive product adoption and engagement by providing, best practices, and proactive recommendations.
Monitor usage metrics, and identify opportunities for growth or improvement.
Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions
Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
Advocate for customers internally, gathering feedback to inform product development and enhancements.
Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.
- Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
2+ years of experience in customer success, account management, project management or service related role.
Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.
Proactive problem solver with a customer-first mindset.
Ability to analyze data and provide actionable insights to customers.
Excellent project management skills, with a track record of managing multiple accounts successfully.
Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus.
Ability to travel as needed to meet customers and support business needs.
Customer-first attitude in responding to queries and representing the customer to the internal stakeholders.
Why Join TabSquare
Redefine the Future of Dining - Build AI, fintech, and digital solutions that transform how restaurants operate
Create Lasting Impact, Fast - We take ownership, move with speed, and focus on what truly matters. See the real-world results of your work quickly and tangibly.
Grow as a Leader - We raise the bar, develop the best, and provide clear career paths to leadership.
Work in a Culture of Curiosity & Excellence - We dive deep, challenge assumptions, and use data to solve problems. We value bold ideas, experimentation, and continuous learning.
Thrive in a Positive, Humble Environment - We bring good vibes through a collaborative, supportive culture where optimism sparks possibility and openness to feedback drives growth.
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