Assistant Manager, Account Management
At a glance
Mid-level Account Management role at Delivery Hero. Islamabad · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the primary contact for city-wide client accounts and build dependable relationships with key vendors
- Spot account needs and opportunities, then negotiate agreements that improve commercial results
- Own month-over-month growth across assigned accounts and share initiative progress with stakeholders
- Create reports and forecasts covering sales, operations, product mix, marketing campaigns, and other account metrics
- Design exclusive campaigns, partnerships, and co-branding while helping teams resolve issues and apply shared processes
What you bring
- A business administration degree or another relevant qualification
- At least two years working in a related field, with strong internet and e-commerce knowledge
- Working ability with Microsoft Office, particularly Excel, or equivalent Google tools
- A data-focused, process-minded approach with ownership, detail, root-cause analysis, and independent project skills
Who this fits
You’ll suit a proactive, ambitious account manager who is comfortable owning key vendor relationships, commercial metrics, and independent projects. The role is based onsite in Islamabad and involves coordinating with internal and external stakeholders.
From the employer
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
As an Account Manager, you will be responsible for maintaining a relationship with the vendors who generate the most business in terms of orders and revenue for foodpanda.
Responsibilities:
- Function as the main contact person for the city-wide Client Accounts.
- Development and maintenance of strong and trustworthy relationships with all Key Accounts.
- Analysis and identification of upcoming needs and opportunities.
- Negotiate contracts and close agreements to maximize profits.
- Responsible for MoM Growth of all assigned Accounts.
- Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.
- Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.
- Forecast and track key account Metrics (e.g. monthly & quarterly sales results and annual forecasts).
- Responsible for designing exclusive marketing campaigns, partnerships & co branding activities.
- Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.
- Additional tasks/projects as they arise.
- Bachelor's Degree in Business Administration or relevant degree.
- Has an acute sense of responsibility and can take full ownership of the function.
- At least 2 years’ experience in the relevant field.
- Experience with Microsoft Office, especially Excel, or Google equivalents
- Your knowledge of the internet and e-commerce sector is solid
- You are driven and ambitious.
- You are very proactive and could lead independent projects.
- You have the ability to perform root cause analysis and build process flows.
- You’re very detail oriented and pay attention to all the steps in the process
- You are process oriented and data driven
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