Officer, Video KYC Support, Consumer Banking Group

Dbs Open · verified Sep 21, 2026

Pune-DBIL Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Dbs. Pune-DBIL · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationPune-DBIL

EmploymentFull-time

PostedJul 23, 2026 · 2mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Conduct VKYC and ReKYC calls using approved scripts while meeting compliance requirements
Check customer identities and documents during live video verification interactions
Record dispositions and customer interactions accurately in the relevant system
Escalate KYC exceptions through the defined approval process and meet service levels
Review internal monitoring practices and flag opportunities to improve them

What you bring

A degree is required, with operations or MS Office certification considered an advantage
You communicate effectively in English, Hindi, and Marathi across customer interactions
You bring basic analytical ability, sound judgment, and practical problem-solving skills
You can protect sensitive customer information and organize records in a structured way
You are proficient with MS Office, including Excel, PowerPoint, and Word

Who this fits

This role suits a customer-focused professional who can handle live verification calls, apply procedures consistently, and respond calmly to customer issues. You will work from Pune-DBIL in a full-time customer service position.

From the employer

Job Purpose :

Provide a brief overview of the position, including its purpose and contribution to the organization.
The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
Verifying customer identity and documents during live video interactions
Ensuring adherence to regulatory and internal quality standards
Handling customer queries professionally during the verification process
Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
All KYC call requests must be serviced as per defined SL without deviation.
KYC exceptions if any, need to be duly escalated as per defined approval matrix.
All required disposition and interactions with customer to be duly recorded / documented in the relevant system
Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

Degree holder
Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

Strong interpersonal & verbal and written communications skills
Good, effective and engaging skills. Calling skills preferred
Basic analytical skills
Good judgement and problem-solving skills
Able to organize information in a structured manner

Good interpersonal and communication skills (English, Hindi & Marathi)
Ability to handle sensitive customer data with confidentiality
Problem-solving ability and presence of mind
Need to have Customer Centric Approach

Technical Competencies :

Proficient in MS office tools, Ms Excel, Power point, Word
Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time