Associate Director - Client Services - Direct Marketing Campaigns

Datalab USA datalabusa.com Open · verified Sep 11, 2026

Hybrid Germantown Full-time Director General Marketing

Leadership General Marketing role at Datalab USA. Germantown · full-time · $140,000–$180,000 base.

SalaryStated by Datalab USA

$140,000 – $180,000

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Own executive conversations with key stakeholders to improve marketing outcomes
Lead strategic client sessions and quarterly business reviews
Review performance data and trends with clients, then turn findings into action
Keep programs accurate, timely, strategic, and aligned with their goals
Manage account growth, profitability, forecasts, and team mentoring

What you bring

Bring direct or adjacent knowledge of database and direct-response marketing, including testing
Have eight-plus years in client services or account management and eight-plus in direct marketing
Use data, response measures, and trends to diagnose issues and recommend workable solutions
Communicate clearly in writing and conversation while coordinating people across a full solution lifecycle
Hold a bachelor's degree; technology or math training is a plus

Who this fits

You’ll suit a senior client-services role that combines executive engagement, analysis, account growth, and team leadership. The position is based in Germantown with a staged hybrid arrangement: one work-from-home day becomes available after six months, followed by two after twelve months. Employment is contingent on completing company background and drug screening.

From the employer

The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts. Work closely with and indirectly oversee team members from shared services (e.g., Strategy, Technology, Analytics, etc.) who will help identify, drive, and implement solutions for our client(s). Establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management. Primary Responsibilities: - Executive level engagement of our key stakeholders in constant dialog around how to improve their marketing results - Leading strategic client meetings and quarterly business reviews - Interpret and lead client discussions on results and results trending - Drive business by ensuring key program goals are met - Take responsibility for strategy, accurate, and timely program execution - Establish and maintain account profitability, manage internal financial data and forecast as required - Understand, lead and/or manage account development and growth opportunities - Lead and mentor a team for successful career growth. Job Requirements: - Direct experience or strong ancillary knowledge of database marketing, including key understandings of all aspects of direct response marketing and testing - 8+ years of client services/account management - 8+ years direct marketing experience - Analytically minded, specifically comfortable with data, response metrics and trends - Excellent written and verbal communication skills - Ability to analyze problems and produce a viable solution - Bachelor's degree required. Technology and math backgrounds a plus - Experience with test planning and use cases - Ability to lead and coordinate people and activities throughout a full solution lifecycle We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include: Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs. Employee Assistance Program (EAP): Resources and support for personal and professional challenges. 401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future. Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance. Company Holidays: Nine paid company holidays throughout the year. Hybrid policy: eligibility after 6 months 1day WFH, after 12 months 2 days WFH DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. All offers of employment are contingent on passing a background check and drug test. Privacy Policy - DataLab USA™ | Targeting Better Results