Operations and Community Associate

CXG Open · verified Sep 10, 2026

Remote Japan Full-time Junior Community Marketing

Entry-level Community Marketing role at CXG. Remote, Japan · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run local projects efficiently under the Community & Operations Manager’s guidance
Recruit Evaluators for upcoming assignments and keep the local community active
Schedule fieldwork, check survey submissions, and validate results against standards
Set evaluation fees while protecting the target operating margin
Keep Evaluator records current and ensure payment details reach finance on time

What you bring

A diploma in administration, business, management, or a related field
At least one to two years in retail, project coordination, or client servicing
Native-level Japanese plus strong English communication for Evaluator contact
Microsoft Office ability, social media comfort, and interest or experience in community outreach
Strong organization, multitasking, problem-solving, and customer-service skills

Who this fits

You’ll suit this role if you’re organized, proactive, detail-focused, and comfortable handling time-sensitive work with Evaluators. It is a remote, full-time position for someone working from Japan, with English used for Evaluator communication. You’ll work under a manager and collaborate with a team while managing stress and multiple activities.

From the employer

We are growing! We are currently looking to hire an Operations and Community Associate to work with us remotely.

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

Handle the process of Evaluators acquisition for the forecasted missions in operating areas
Ensure proper scheduling and execution of the fieldwork projects as per company standards
Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
Conduct surveys screening and validation
Set appropriate pay rate to evaluations while making sure operation margin target is reached
Contribute to the Evaluators Database optimization and make sure data are updated
Maintain healthy relationship with Evaluators.
Make sure the finance team has all their payment details of evaluators to receive their payments on time.

Requirements

What you will bring along:

Diploma in Administration, Business, Management, or relevant field.

At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
Native level Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
Social media/Tech savvy (personal or professional)
Microsoft Office skills required; other software knowledge is appreciated!
Interest/ experience in social media outreach and community management
Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
Passionate, positive, and outgoing personality. Ability to work as part of a team.
Ability to work under pressure and to manage stress.
Customer-service orientation