Solutions Engineer - Completions (LATAM)
At a glance
Mid-level Solutions & Sales Engineering role at Corva. Remote · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new and existing customers through onboarding, adoption, and effective use of Corva
- Learn each customer's workflow and challenges, then turn their needs into clear requirements
- Maintain onboarding schedules, project records, meeting notes, and Intercom conversation details
- Escalate software issues to Operations, Engineering, Sales, or Development and drive their resolution
- Use platform usage, NPS, and NSAT data to assess customer health and improve their experience
What you bring
- Strong written and spoken English and Spanish communication skills
- Technical capability paired with strong customer service skills and analytical thinking
- Experience with Microsoft Office, modern websites, and training other people
- Knowledge of the oil and gas industry, plus leadership ability
Who this fits
This role suits a customer-facing solutions engineer who can translate operational needs into software guidance and work across technical teams. You should be comfortable training customers, documenting onboarding work, and resolving product problems. The role is remote and includes domestic and international travel up to thirty percent of the time.
From the employer
About Corva
Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is your toolkit to accelerate sustainability and energy transition goals. Our platform is built for speed and reliability and delivers unmatched features and capabilities.
Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions.
Mission
Corva’s mission is to accelerate the future of energy.
Values
Boldness
Extreme Ownership
Full Transparency
Bias Action
Radical Candor
Rapid Iteration
Uncompromising Quality
High Agency
About the role
The Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Solutions Engineer reports to the Solutions Engineering Lead.
What you'll do
- Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
- Work closely with our customers to understand how they work, their challenges, and translate their requirements.
- Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
- Develop and maintain timelines and project documentation for onboarding phases.
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
- Facilitate training workshops with our Engineering team.
- Contribute customer success assets including case studies, app manuals, or training material.
- Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
- Track and solve all problems that the customer is having with the software.
- Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
Qualifications
- Excellent written and verbal communication skills in English and Spanish
- Strong technical and customer service skills
- Ability to work well with teams effectively
- Thorough knowledge of navigating modern websites
- Skills in Microsoft Office suite
- Analytical thinking skills
- Ability to train others
- Experience in oil and gas
- Leadership skills
- Travel domestically and internationally up to 30% of the time
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