Merchant and Partner Onboarding Coordinator - Fixed Term Contract
At a glance
Mid-level Customer Success role at Company Background Planet. Warsaw · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Prepare onboarding paperwork for sales teams and customers, then guide customers through AML and KYC checks
- Coordinate with internal departments to meet client needs and move onboarding issues toward resolution
- Run welcome and training calls that help customers get started
- Oversee large customer implementations from onboarding through completion
What you bring
- Strong spoken and written communication, with excellent English and French proficiency; Italian is an advantage
- Background in account management or client success is beneficial for this role
- Problem-solving ability, adaptability, and confidence building relationships inside and outside the company
Who this fits
This role suits someone in customer success or account management who can manage onboarding details, customer calls, and implementation work. You’ll work from Warsaw in a hybrid setup with three office days each week. The contract is fixed term.
From the employer
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.
You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.
We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
What you will do:
Preparing onboarding forms for Sales and/or Customers
Contacting customers to support them with getting through AML and KYC process
Collaborating with internal departments to facilitate client need fulfillment
Escalate any issues raised within the onboarding process and drive them towards resolution
Complete welcome calls and training calls to customers
Manage large customer implementations
Who you are:
Excellent English knowledge, proficient in French, Italian is a plus.
Exceptional verbal and written communication skills
Previous experience within account management and/or client success experience will be an advantage
Adaptability and strong problem-solving skills
Ability to build rapport and collaborate with others within the company and externally
Growth mindset with a constant desire to receive feedback, learn and grow
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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