Senior Customer Success Manager - bilingual EN / FR

CoderPad coderpad.io Open · verified Sep 11, 2026

Remote Ireland Full-time Senior Customer Success

Senior Customer Success role at CoderPad. Remote, Ireland · full-time · €80,000–€90,000 base.

SalaryStated by CoderPad

€80,000 – €90,000

Base salary for this role, in EUR per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You manage strategic EMEA accounts, protecting retention, expansion, and overall account health
You build account plans around customer business goals and lead executive relationships
You conduct QBRs in English and French to reinforce value and strengthen partnerships
You use usage data and customer signals to address risk before churn develops
You lead renewals and expansion with Sales while creating references and sharing customer insight internally

What you bring

You have at least five years in customer success, account management, or strategic consulting
You communicate in English and French at business and executive level
You manage executive stakeholders with a consultative, solution-focused approach
You understand renewals, upsells, expansion planning, and contract negotiation
You turn usage and business data into action and use AI tools hands-on every day

Who this fits

You'll suit a commercially minded customer success leader who can work with executive stakeholders and French-speaking customers across EMEA. The role is fully remote from Ireland and partners closely with Sales on renewals and expansion. The interview process includes recruiter, hiring manager, assessment, panel, and CEO conversations.

From the employer

We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote).

What does a Senior Customer Success Manager, EMEA at CoderPad do?

CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake.

This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region.

This role reports to the VP of Customer Success and is located in Ireland.

What you'll be doing

Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
Building and executing account plans for top accounts, tied to each customer's actual business goals.
Running QBRs in both English and French to reinforce value and deepen the relationship.
Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
Identifying and driving expansion opportunities alongside Sales.
Generating referenceable customer wins: case studies, testimonials, referrals.
Representing the voice of the customer internally to shape product and CS decisions.
Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

What you should bring

5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
Proven experience managing executive relationships with a consultative, solution-oriented approach.
Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
Comfort analyzing usage and business data to turn it into action, not just reporting.
Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.

The CoderPad Interview Process

Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for:

Qualify Application (30 min)
Recruiter phone screen (30 min)
Hiring manager interview (45 min)
Screen assessment (30 min)
Panel interview (3X30 min)
Final interview with our CEO (30 min)