Specialist, Customer Success - Trilingual - Portuguese

Cnx Open · verified Oct 10, 2026

SLV San Salvador - Blvr. Sta. Elena Full-time Mid-level Customer Success

At a glance

Mid-level Customer Success role at Cnx. SLV San Salvador - Blvr. Sta. Elena · full-time.

Pay not stated

RoleCustomer Success

SeniorityMid-level

LocationSLV San Salvador - Blvr. Sta. Elena

EmploymentFull-time

PostedOct 9, 2026 · 1d ago

Role brief

growthroles summary, based on the employer's posting.

What you'll do

Handle a busy daily flow of customer questions by phone and email
Check in with customers on a recurring schedule to assess satisfaction and realized value
Build product knowledge so you can answer questions and address customer objections
Record survey and contact feedback, tracking customer expectations, satisfaction and risk of leaving
Route concerns that block customer satisfaction or product use to the appropriate teams

What you bring

You speak English, Mexican Spanish and Portuguese
You can use computer systems to record customer feedback and track measurements

Who this fits

This full-time role is based in San Salvador. It suits someone comfortable supporting an existing customer base and handling frequent customer communications.

From the employer

Job Title:

Specialist, Customer Success - Trilingual - Portuguese

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

Manage high volume of customer contacts and communications through phone and email each day
Use contact search and productivity tools to verify contact information is accurate
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
Develop a level of product knowledge to speak intelligently to customers and address specific objections
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
Work with teams and management to promote a positive customer experience

Location:

SLV San Salvador - Blvr. Sta. Elena

Language Requirements:

English (Required), Mexican Spanish (Required), Portuguese

Time Type:

Full time