Specialist, Customer Acquisition (EA Renewals Specialist)
At a glance
Mid-level Account Management role at Cnx. MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIO · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Guide customers through each EA renewal, keeping the deal moving toward an on-time close
- Qualify renewal leads using budget, authority, need and timing, then build them into sales opportunities
- Assess small and medium-sized businesses’ needs and current licenses to uncover upsell and cross-sell opportunities
- Coordinate Solution Specialists and other stakeholders, and explain solution value against customer needs and competing offers
- Reach and manage customers through social, digital, video, chat, phone and demos; maintain accurate records and sales forecasts
What you bring
- You can qualify renewal prospects against budget, decision authority, business need and purchase timing
- You can manage customer conversations about licensing, cloud solutions, competing offers and expansion opportunities
- You can maintain sales forecasts and records while meeting a daily activity level of about sixty to ninety interactions
Who this fits
This mid-level, full-time role suits someone comfortable owning customer renewals and coordinating with multiple stakeholders. It is based at Sunway VISIO Tower in Kuala Lumpur, Malaysia, and requires English.
From the employer
Job Title:
Specialist, Customer Acquisition (EA Renewals Specialist)Job Description
Leads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long-term customer relationship.
2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).
3. Engage with small and medium-sized businesses across industries, company sizes, and types to determine their needs and identify upsell and cross-sell opportunities.
4. Understand customers' current licensing position, leveraging cloud technologies to secure customer wins while maximizing upsell and cross-sell opportunities, collaborating with Solution Specialists and other stakeholders as needed.
5.Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
6. Demonstrate the value proposition of the solutions, helping customers envision their future with these technologies.
7. Be able to address competitive offerings and solutions in the context of customer needs and experiences.
8. Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers.
9. Accountable for maintaining accurate data hygiene in all required tools and trackers (e.g., see Appendix 1 for the list of tools).
10. Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; maintain high daily activity levels of approximately 60–90 activities per day.
Agreement Type | Contacts per Year
- EA and large Open/OV/OVS agreements (>$100K): 200–400 renewal customers
Location:
MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOLanguage Requirements:
EnglishTime Type:
Full time2026-08-28Not this one either?
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