Operations Associate, Customer Success
At a glance
Junior Customer Success role at Clera. San Francisco · full-time · $70,000–$90,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Reach out to customers after the sale and keep their support moving over time
- Build customer relationships while serving as their dedicated success contact
- Review customer analytics and recommend ways to improve the service fit
- Share useful leads and customer feedback to help refine the service
What you bring
- You have at least two years of professional experience, beyond a new-graduate background
- You have worked at a technology company or startup
- Your background includes customer success, account management or post-sale support
- You have managed customer relationships, conducted proactive outreach and used metrics to guide decisions
Who this fits
This junior individual-contributor role suits someone with experience supporting customers after a sale and using their metrics to inform decisions. You'll work on-site in San Francisco six days a week.
From the employer
About the Role
This associate-level individual contributor role supports customers after the sale as part of a customer success function at an AI search and discovery startup. You will help customers stay engaged, get ongoing support, and identify opportunities to improve the fit of the service.
What You'll Do
Follow up proactively with customers and provide ongoing post-sales support.
Build relationships and deliver attentive service as a dedicated customer success partner.
Track customer analytics and use them to suggest improvements.
Surface relevant leads and opportunities, gather customer feedback, and help refine the service's fit.
What We're Looking For
At least 2 years of professional experience; this is not a new graduate role.
Experience working at a technology company or startup.
Background in customer success, account management, or post-sales customer support.
Experience managing ongoing customer relationships, conducting proactive outreach, and using customer metrics or analytics to inform business decisions.
Experience in AI, search, or discovery is a plus.
Compensation & Benefits
Annual salary range: $70,000 to $90,000.
Location
On-site in San Francisco, California, six days per week.
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